Muniba Ali

I am a very enthusiastic and highly motivated person with good communication skills and the ability to work well within a team as well on my own. I am also well organized and a punctual individual who is committed to undertake any given task determined to succeed. I am always keen and ready for a challenge and willing to learn.

I am currently looking to revert back into retail and childcare environment. I am passionate about working with children and would love to be able to expand my experience, knowledge and skills.

Customer Service Advisor at Argos (2014-10 – Present)

General Duties and Responsibilities

• Dealing with customer enquiries by telephone or face to face
• Continually updating internal store system with fast track orders
• Making sure that all Health and Safety procedures are adhered to
• Completing all internal training to continually expand skills and knowledge
• Working on the tills and dealing with all payments, both cash, vouchers and card
• Complaint handling and resolution
• Meeting, greeting and assisting customers who enter the store in a friendly manner
• Completing refunds and exchanges and promoting insurances with products sold
• Demonstrating good product knowledge to customers on key promotions and offers
• Working in the stock room, collecting and delivering all orders to the correct location

Trainee Early Practitioner at Shernhall Preschool (2012-09 – 2013-07)

General Duties and Responsibilities

• Assisting with the planning and delivering of the daily activities
• Interacting with the children and participating in their play
• Maintaining the cleanliness of the play equipment
• Observing the children during lunch time and ensuring they remain safe at all time
• Ensuring all toys and equipment is put away at the end of each day
• Following and implementing the policies and procedures set out by the nursery
• Building a positive relationship with both children and their parents

Trainee Nursery Nurse at Barclay Primary School (2011-09 – 2012-07)

General Duties and Responsibilities

• Continually interacting with the children and assisting with their development
• Organising and participating in several activities with the children
• Greeting all the children and parents when they attend the nursery
• Adhering to all health and safety procedures
• Ensuring that children remain engaged and stimulated

Sales Assistant at Wilkinson (2011-11 – 2011-12)

General Duties and Responsibilities

• Cash handling, including both cash and card payments
• Dealing with all customer enquiries effectively and professionally
• Approaching customers on the shop floor and enquiring if they need any assistance
• Maintaining high standards of presentation and cleanliness across the store
• Demonstrating good product knowledge to customers on key promotions and offers
• Holding till point conversations with customers when dealing with their purchases

Administrator/Outreach Worker at Barclay Children Centre (2011-01 – 2011-06)

General Duties and Responsibilities

• Answering all incoming calls and directing them to the relevant parties
• Dealing with all customer enquiries effectively and professionally both via the phone and face to face
• Completing all administrative duties such as filing, photocopying and scanning
• Assisting with the weekly parent and toddler group
• Assisting new parents with registration forms
• Taking and managing all tuition payments
• Call up potential parents and enquire if they wish to stay on the waiting list
• Contacting all parents and informing them of all upcoming events

Administrator at Dcas Business School (2009-04 – 2010-03)

General Duties and Responsibilities

• Welcoming all visitors and directing them to the relevant rooms
• Searching for students information on the internal database and sending out their certificates
• Completing all general administrative duties such as filing and photocopying
• Answering all incoming calls in a friendly and helpful manner

Supervisor at Superdrug (2005-12 – 2006-03)

General Duties and Responsibilities

• Approaching customers on the shop floor and enquiring if they need any assistance
• Completing all invoices
• Answering all incoming calls and answering any enquires efficiently
• Working on the tills and taking both cash and card payments
• Proving customer with excellent customer service at all times
• Handling all stock take and organising and placing all new deliveries

GCSEs in Maths, English and Science – Walthamstow School for Girls (1996 – 2001)

Business GNVQ intermediate in Business – Leyton Sixth form (2001 – 2002)

Retail NVQ level 1 & 2 in Retail – Chestnut house (2003 – 2004)

Business Admin NVQ Level 2 in Business Administration – Dcas Business School (2009-04 – 2010-03)

First Aid in First Aid – Barclay Children Centre (2011-03 – 2011-03)

Beginners Beauty Course in Beauty – Barclay Children Centre (2011-01 – 2011-03)

Cache Level 1 in Childcare – Preschool Learning Alliance (2011-03 – 2011-05)

Cache Level 2 in Childcare – Preschool Learning Alliance (2011-06 – 2012-07)

Cache Level 3 in Childcare – Preschool Learning Alliance (2012-09 – 2013-07)

Workforce First Aid in First Aid – Queens Road Learning Centre (2014-09 – 2014-09)