Munyal Shallangwa

A sophisticated, highly discreet, and hands-on Operations Leader with extensive experience directing ultra-premium residential estates, luxury hospitality frameworks, and high-profile private venues. Demonstrated track record of orchestrating multi-disciplinary teams across housekeeping, fine-dining culinary service, fine-art presentation, and complex preventative maintenance to keep elite properties permanently "guest-ready" to a flawless, five-star standard. A low-ego, solutions-driven leader skilled in acting as a trusted liaison for high-net-worth principals and family offices, balancing strict operational precision with absolute confidentiality and seamless attention to detail.

Residence Services Supervisor (Maternity Cover) at Vita Student (2025-06 – May 2026) • Premium Estate Operations: Directed daily physical operations, fine-art presentation, and immaculate five-star upkeep for an ultra-premium, luxury residential property.

• Multi-Disciplinary Leadership: Supervised and inspired blended teams across elite housekeeping, front-of-house, concierge, and estate maintenance.
• Rigorous Property Auditing: Formulated and executed meticulous room inspections, safety walks, and cleaning audits to preserve flawless aesthetic standards.
• Facilities & Logistics Coordination: Managed end-to-end building logistics, high-value asset movements, routine maintenance schedules, and luxury external contractor visits.

Assistant Services

Manager (Fixed Term) at Campus Living Villages (2024-10 – 2024-12) • Residential Site Control: Held operational accountability for building-wide cleaning services, porterage teams, and front-of-house hospitality across a high-capacity residential site.

• Compliance & Asset Inspections: Spearheaded routine site audits and asset-compliance inspections to maintain seamless operational readiness and strict safety parameters.
• Logistical Scheduling: Organized room setups and operational event schedules to meet strict timelines and flawless visual standards. Events & Banquet Supervisor at Hilton Birmingham Metropole (2023-09 – 2024-10) • VIP Hospitality Operations: Supervised front-of-house staff, stewards, porters, and specialized event crews for high-profile banquet setups and VIP client experiences.
• Elite Training & Standards: Delivered rigorous service training, task delegation, and direct operational supervision to guarantee immaculate presentation and five-star quality standards.
• Logistics & Supplier Management: Coordinated catering flows, silver-service dining logistics, external suppliers, and high-end private entertainment flows with complete calm and efficiency.

Hotel Operations

Manager at Tanta Hotel & Resorts (2019-10 – 2022-08) • Full-Site Directorship: Directed end-to-end operations, resource allocations, and facilities management for a prominent, premium high-end luxury hotel and resort.

• SOP & Visual Quality Controls: Formulated and implemented strict standard operating procedures (SOPs), auditing site-wide cleanliness, luxury laundry operations, and room readiness to preserve an elite aesthetic.
• Resource & Financial Planning: Managed complex staff rotas, talent development, inventory procurement, and strategic operational budgeting to minimize variance.

Assistant

Manager at Tanta Hotel & Resorts (2015-07 – 2017-08) • Principal & VIP Handling: Championed client journey optimization, managing elite VIP handling, high-level service escalations, and highly personalized requests.

• Presentation Standards: Coordinated strict visual setup and service policy standards across front-of-house, housekeeping, and premium catering spaces.

MSc in International Tourism Management – University of Brighton

BSc in Accounting – University of Maiduguri