Mw

I am a motivated, resilient, and hardworking university student who studied Business Management at the University of Surrey. I possess excellent communication, teamworking and leadership skills, developed through my university and previous work experience. I'm eager to apply my strong work ethic and enthusiasm in a customer service role.

Volunteer - Age UK

(2024-07 - 2024-08)

• Enhanced my verbal and non-verbal communication skills by Interacting with elderly residents with empathy, patience, and compassion.
• Developed my team working and communication skills by collaboratively working with care staff, fellow volunteers, and other healthcare professionals.
• Developed my adaptability and problem-solving skills by encountering unexpected situations and changes in residents' needs.

Mentor - Toe by toe mentoring

(2025-06 - 2025-07)

• Orchestrated mentoring sessions to develop literacy skills of dyslexic students by implementing SMART goals to effectively facilitate individual skill development.
• Developed adaptability and flexibility, learning to tailor educational approaches to the unique needs and abilities of each mentee. By adapting teaching methods to accommodate different learning styles and adjusting strategies based on the progress of mentees.
• Enhanced problem-solving and critical thinking abilities, Helping mentees navigate academic challenges, encouraging critical thinking and problem-solving skills.finding creative solutions to academic obstacles and fostering mentees' independent thinking.

Mentor and Tutor - Super Kiddies - Summer Holiday Club

(2025-07 - 2025-08)

Mentoring and tutoring children in learning, entertainment and life skills. Such as tutoring them in mathematics and offering advice and guidance to those entering secondary school and taking their GCSEs

• Developed my communication and team working skills by collaborating with my colleagues to ensure projects were run perfectly.
• Maintained a positive, inclusive and well organised environment by developing a strong relationship with the students I mentored to understand their different behaviours and to be able to effectively support them when they faced challenges.

GCSEs - Gunnersbury catholic school (2017 - 2022)

Business BTEC Level 3 Extended Diploma - Business - Gunnersbury Sixth Form (2022 - 2024)

2:1 - Business Management - University of Surrey (2024 - 2025)