Mya Mitchell

Highly flexible and motivated Customer-Focused Team Leader with extensive experience in hospitality and customer service. Passionate about leading teams to deliver exceptional results and fostering a positive working environment. Energetic, organised, and driven to continuously develop skills and contribute to team success.

Assistant Manager at Dobbie's Garden Centre Restaurant (2022-06 – Present)

Working closely with and reporting directly to the General Manager, I oversee day-to-day operations, ensuring high standards of customer service and a positive working environment.

• Lead and manage a team to deliver exceptional customer service during shifts.
• Ensure smooth opening and closing of the business, including cashing up tills.
• Cover Duty Manager shifts in the absence of senior staff, gaining valuable insight into wider business operations.
• Develop and mentor junior staff, promoting a team-first approach to customer service.

Customer Assistant at Dobbie's Garden Centre Restaurant (2019-11 – 2022-06)

Contributed to the customer experience at a busy Scottish Garden Centre Café, delivering high levels of service in a fast-paced environment.

• Demonstrated flexibility by covering shifts at short notice.
• Utilised electronic ordering systems for efficient service.
• Fostered a positive atmosphere within the team to ensure customers received the best experience.

Front of House at Elginhaugh Farm (2019-04 – 2019-10)

Handled front-of-house duties in a bustling family pub and restaurant, ensuring seamless service and customer satisfaction.

• Provided friendly and efficient service to a diverse customer base.
• Maintained high standards of cleanliness and organisation in dining areas.
• Collaborated with kitchen staff to ensure timely and effective service.

Housekeeper at Travelodge (2018-08 – 2019-04)

Worked in a fast-paced hotel environment, ensuring high levels of cleanliness and customer satisfaction.

• Managed room cleanliness to high standards for guest satisfaction.
• Demonstrated the ability to work under pressure and meet tight deadlines.
• Collaborated with colleagues to meet team targets.

National Qualifications in General Education – Firhill High School, Edinburgh (2012-04 – 2019-06)

NVQ Level 2 in Beauty Consultancy – Edinburgh College (2019-08 – 2019-12)