Harry Wakefield

Motivated retail professional with a strong record of progression from Sales Assistant to Step Up Team Leader within a fast-paced convenience retail environment. Experienced in daily cash reconciliation, till management, rota coordination across multiple shift patterns, and leading a team to deliver consistent customer service standards. Commercially aware through BTEC Business studies and hands-on retail experience, with a genuine passion for driving sales performance and creating exceptional customer experiences.

Currently studying BA (Hons) History at Keele University, developing strong organisational, analytical, and communication skills. Available immediately and looking to bring proven retail leadership capability to a progressive team leader or supervisory role.

Step Up/Team Leader - One Stop

(2024-09 - 2025-06)

Progressed from Sales Assistant to Step Up Team Leader after just two weeks, holding supervisory responsibility for the majority of tenure before leaving to pursue full-time university studies at Keele.

• Coordinated and managed shift patterns for a team of 4+ colleagues, ensuring adequate coverage across all trading hours and adapting rotas to meet changing business needs.
• Conducted daily cash reconciliation, till checks, and safe management — maintaining full financial accuracy and accountability across every shift with zero discrepancies.
• Led by example on the shop floor, maintaining high customer service standards and resolving customer complaints professionally and promptly.
• Monitored stock levels, supported replenishment processes, and implemented loss prevention procedures to protect store profitability.
• Supported the store management team in daily operations, stepping up to manage the store independently during management absence.
• Maintained accurate records, completed administrative tasks, and ensured full compliance with company procedures throughout every shift.

Customer Service Team Member - KFC

(2023-07 - 2024)

• Delivered fast, accurate customer service in a high-volume, target-driven environment — consistently meeting quality and efficiency standards during peak trading periods.
• Supported senior team members with operational tasks, demonstrating reliability and a proactive approach to team responsibilities.
• Communicated clearly with customers and colleagues to resolve issues in real time, maintaining professionalism under sustained pressure.

Retail Assistant - Sense Charity Shop

(2018-01 - 2018-06)

• Managed the shop floor largely independently — handling customer service, stock management, cash handling, and daily administration with minimal supervision.
• Demonstrated the trustworthiness and self-motivation required to operate a retail environment autonomously on behalf of a national charity.

Home Carer & Household Manager - Self-Employed

(2016-01)

• Managed complex household logistics independently — including scheduling, financial records, and budget oversight exceeding £15,000 — demonstrating sustained organisational capability and personal accountability.

BA (Hons) - History — Single Honours - Keele University (2024 - 2027)

BTEC Extended Diploma - Business - Newcastle-under-Lyme College (2020 - 2022)

GCSEs - English & Computer Science - St John Fisher College (2015 - 2020)