Mylen Mante

Experienced and dependable Retail and Customer Service professional with over 12 years of leadership experienced in Supermarket Operations and Financial Services. Skilled in team supervision, Customer Relations, and Gold and Diamond Appraisal. Recognised for maintaining high service standards, resolving complex customer issues, and supporting efficient day-to-day operations. Seeking an opportunity to contribute strong organisational and interpersonal skills in a dynamic work environment.

Customer Solutions Department Head - LTS Retail Specialists, Inc. (NCCC Supermarket)

(2016-04 - 2026-04)

• Led the Customer Service Department, ensuring excellent customer experience at all times
• Managed and trained staff, improving team performance and service delivery
• Handled escalated complaints and resolved issues effectively
• Coordinated with other departments to improve store operations and efficiency

Checkout & Fresh Department Supervisor - LTS Retail Specialists, Inc. (NCCC Supermarket)

(2013-01 - 2016-12)

• Supervised daily operations of checkout counters and fresh sections
• Monitored staff performance and maintained service standards
• Ensured product quality, availability, and cleanliness
• Assisted in inventory control and reporting

Branch Manager / Appraiser - Cebuana Lhuillier Pawnshop

(2006-01 - 2013-12)

• Performed accurate appraisal of gold and diamond items
• Managed branch operations, including staff supervision and reporting
• Ensured security of cash, jewellery, and financial transactions
• Delivered excellent customer service

Cashier & Vault Custodian - Cebuana Lhuillier Pawnshop

(2001-01 - 2006-12)

• Processed customer payments and financial transactions
• Maintained vault security and handled high-value items
• Supported daily branch operations and documentation

College Graduate - UNIVERSITY OF MINDANAO (2000-01 - 2001-12)

Secondary Education - DAVAO CITY NATIONAL HIGH SCHOOL (1996-01 - 1997-12)

Primary Education - JOSEFA LLANES ESCODA ELEM. SCHOOL (1991-01 - 1992-12)