Nabeel Ashraf

I am a self-motivated and organised individual. I have excellent communication skills along with the ability to handle a complex and diverse workload within deadlines. I have experience in customer dealing roles and embrace any opportunity to undergo further workplace training to improve and widen my skills and knowledge.

Vehicle recovery and transporter - Self employed

(2025-10 - 2026-01)

• Safe collection and transportation of customer/personal vehicles
• Planning routes for time efficiency and priority
• Time management
• Adherence to health and safety protocols
• Use of specialised equipment such as winches, ratchet straps and ramps
• Independent planning and travelling

Customer Service Advisor (Level 3) - Al Rayan Bank PLC

(2018-06 - 2024-12)

• Assisting team leaders with oversight of team members
• Call monitoring/Quality Assurance checks on call recordings
• Provide/produce training materials and carry out presentations
• Customer incoming/outgoing calls in relation to banking, home finance and digital banking assistance
• Logging, investigating complaints until outcome of customer complaints
• Main agent for Home financing queries incoming/outgoing
• Faster payment keying (using systems such as EBS)
• Dealing with card based queries (using FIS system)
• Handling of all inbound Home Purchase Plan/ Buy To Let customer calls dealing with enquiries from the eligibility/ lead stage to completion and then subsequently queries related to account on-going management
• Ensuring customer data is kept up to date and valid
• On going AML and Fraud training, IT security, Health and Safety, Data protection & compliance and risk training

Research Co-Ordinator - Adkins Research Group

(2014-06 - 2018-06)

• Ensure that customers are offered a seamless and knowledgeable service on both inbound and outbound calls
• Handling any customer complaints
• Partaking in regular meetings with management and peers to discuss and explore various initiatives capable of improving department processes and performance

Administrative Assistant (Temporary) - Premium Choice – Fort Dunlop

(2011-06 - 2012-05)

• Accountable in a multi-faceted role with the primary remit to undertake a range of administrative tasks per deadlines and processes in place
• Drawn upon to sort incoming company post. Logging as required and distributing to relevant personnel and departments
• Scanning documents and indexing with future ease of reference in mind
• Utilising various systems to input data whilst ensuring all format and content requirements are followed

Functional skills course - Bellis Training (2013-08 - 2014-05)

BTEC Business course - Business - Sutton Coldfield College (2012-08 - 2013-08)