Nabila Khan

A friendly, reliable, and hardworking individual with strong communication and organisational skills. Experienced in GP surgery reception and administration, with the ability to build positive relationships with patients, colleagues, and visitors. Confident using EMIS, Accurx, Microsoft Word, Excel, and other office systems. Able to work calmly under pressure, manage time effectively, and provide excellent customer service. Keen to contribute skills and continue professional development.

GP Surgery Receptionist / Administrator - GP Surgery

(2022-11 - 2026-04)

• Managed patient appointments and bookings using EMIS system.
• Answered and triaged telephone calls, directing patients to the correct services.
• Sent appointment confirmations and patient communications through Accurx.
• Dealt with patient enquiries efficiently, sensitively, and professionally.
• Processed referrals, letters, scanning, and filing of medical documents.
• Responded appropriately in urgent and emergency situations.
• Arranged ambulance transport and patient transport when required.
• Maintained confidentiality and accurate patient records.
• Supported daily reception and administrative operations.

Receptionist / Administrator - Orchard Surgery

• Provided front desk reception support.
• Booked appointments and handled telephone enquiries.
• Managed patient records and administrative tasks.
• Assisted patients in a courteous and professional manner.

Family Management / Household Responsibilities - Self-employed

• Managed household organisation and schedules.
• Supported children with homework and school routines.
• Planned daily activities and maintained an organised home environment.

Graduate Degree - Finance & Accounts

Child Care Course - Child Care

Child Care Course - Young People and Development