GP Receptionist/Administrator - Balderton Surgery - Newark
(2024-01)
Front-of-house GP Receptionist/Administrator at Balderton Surgery, providing a professional, personal and welcoming first point of contact for patients and visitors.
- Deliver high standards of customer service while managing a busy reception environment.
- Book appointments, handle patient enquiries, and support the smooth day-to-day running of the surgery.
- Process all requests accurately and efficiently, ensuring timely completion.
- Scan, manage, and forward confidential medical documents to relevant healthcare professionals.
- Maintain strict compliance with GDPR and patient confidentiality procedures.
- Resolve patient conflicts calmly and professionally, using empathy and strong communication skills.
- Use various NHS systems (SystemOne is our main system) and maintain a high standard in computer literacy in order to provide the best service for patients.
Professional Cleaner - Storm Cleaning - Newark
(2015-01 - 2025-01)
Provided professional commercial cleaning services across multiple sites. Experienced in deep cleaning, hoovering, mopping, sanitation, waste disposal, floor care, surface polishing, and cleaning/emptying refrigerators. Strong understanding of COSHH regulations, consistently prioritising health and safety when handling chemicals in public and shared spaces. Trusted to work independently and as part of a team to maintain high cleanliness and hygiene standards.
- The Barcode Warehouse – Maintained cleanliness across two buildings (Newton House and Enterprise House), including customer-facing innovation spaces, offices, industrial areas, kitchens, and toilets; carried out deep cleaning, waste management, floor care, and sanitation to ensure a professional environment.
- Lowdham Caravan and Motorhomes - Cleaned showroom and office spaces, ensuring all areas were presentable and welcoming for customers and staff.
- Newark Rugby Club - Cleaned changing rooms, toilets, and communal areas following matches and events, sanitised facilities and upheld high hygiene standards in busy, customer facing environments.
Customer Service - The Barcode Warehouse - Newark
(2021-01 - 2024-01)
- Managing client/supplier enquiries via phone, email, and face-to-face communication.
- Delivered effective, solution focused support using strong problem solving skills.
- Processed customer orders accurately and provided clear lead times and updates.
- Resolved delivery issues, failed shipments and customer complaints promptly.
- Handled complaints with empathy and professionalism, ensuring every customer felt listened to, supported, and satisfied with the outcome.
- Maintained positive relationships with suppliers and external partners to ensure smooth communication and efficient issue resolution.
- Built lasting customer relationships by providing a personable, customer focused service, remembering details shared in previous conversations and following up in future interactions to ensure customers felt valued, listened to and genuinely cared for
- Delivered a high standard of customer service, resulting in numerous positive named Trustpilot reviews from customers who specifically recognised my support and assistance.
- Took responsibility of my work by openly acknowledging any errors and personally resolving them to ensure the best possible outcome for the customer and company, rather than passing responsibility or unfinished work onto others.
- Welcomed customers visiting the Innovation Centre, creating a friendly and engaging environment, demonstrating products in depth, answering questions, and ensuring each visitor felt comfortable, informed, and interested.
