Nadia Humphrey

A dynamic and highly motivated procurement professional with extensive experience in operational procurement, team leadership, and stakeholder engagement. Known for a proactive approach, strong organisational skills, and the ability to adapt quickly to business needs. Skilled in supplier management, data analysis, and process improvement, with a proven track record of delivering cost-effective solutions and leading teams to success.

Operational Procurement Lead & Procurement Co-ordinator - HC-One Ltd - Darlington

(2013-04)

• Lead contact for procurement queries across care homes and business units.
• Supervise and train Procurement Assistants, ensuring high performance and development.
• Collaborate with Category Manager to develop and execute range plans and supplier negotiations.
• Conduct first-stage analysis of price amendments and resolve invoice queries.
• Produce monthly spend dashboards and trend analysis reports for senior management.
• Deliver training on Proactis e-procurement system to homes and senior staff.
• Administer full product catalogue including delivery rules and financial mapping.
• Process new supplier onboarding via Coldharbour and P2P systems.
• Expedite approvals for medical and chemical orders to prevent delays.
• Manage company driver requests, fuel card administration, and insurance database.
• Prepare monthly vehicle reports for HR and Payroll.

Core Assessor - Student Loans Company

(2012-04 - 2013-03)

• Assessed financial evidence (P60s, tax returns) to determine household income for student loan applications.
• Ensured accuracy and compliance with financial documentation standards.

Senior Customer Service Advisor - Adecco (Barclaycard/Barclays)

(2010-07 - 2012-04)

• Delivered high-quality customer service via inbound calls and back-office support.
• Resolved banking queries, processed data, and ensured compliance with ID verification protocols.

Customer Care Manager / Business Development Administrator - Lorne Stewart Plc

(2006-02 - 2010-06)

• Managed client relationships, tender analysis, and PR support.
• Liaised with project teams and clients to ensure satisfaction and performance benchmarking.

Office Manager / Document Controller - Kajima Construction (UK) Ltd

(2004-02 - 2006-02)

• Oversaw document control systems, board reports, and health & safety compliance.

Administrator / Receptionist - Gleeson Construction Services

(2002-11 - 2004-01)

• Managed reception, document processing, and purchase ledger tasks.

Administrator / Typist - Lloyds TSB

(2001-07 - 2002-04)

• Produced accurate documentation under tight deadlines and liaised with internal teams.

Trainee Administrator - The Darlington Programme Centre

(2001-03 - 2001-06)

• Supported unemployed clients with admin, interviews, and Employment Service liaison.