Nadia Kausar

Call handler and Operations Assistant

Talent

PeterboroughMember since June 3, 2026

Excellent verbal and written communication skillsStrong customer service and interpersonal skillsAppointment scheduling and diary managementConfident handling confidential and sensitive informationAccurate data entry and record keepingStrong organisational and time management skillsAbility to prioritise workload and multitask effectivelyProfessional telephone mannerAble to work independently and as part of a team

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About

Efficient, organised and reliable administrator with strong communication and customer service skills. Experienced in working in fast-paced environments, managing multiple priorities and maintaining a high level of accuracy. Confident using computer systems, handling confidential information and providing a professional service to a wide range of people.

A quick learner with excellent attention to detail, able to work effectively both independently and as part of a team. Seeking an administrative role within a GP practice where these skills can contribute to the smooth running of services and excellent patient care.

Experience

Call handler and Operations Assistant - Phatty'z Kitchen - Peterborough

(2026)

Managing phone orders
Money management
Handling and sorting stock
Responsible for front of store operation; including opening and closing the shop
Dealing with customer complaints
Advising customers
Operating tills

Made to Measure Host - Dunelm

(2020 - 2023)

Provided excellent customer service, supporting customers with enquiries and providing suitable resolutions where appropriate
Offered knowledge on a wide range of fabrics and styles for curtains including eyelet, pencil pleat and a variety of blinds
Discussed customisation of orders including size, colour, and other requirements
Scheduled free consultation appointments in-store and by phone to provide tailored advice and to discuss preferences
Built a customer rapport with regular customers

Kitchen Assistant - Alis Balti House

(2008 - 2010)

Assisted with basic food preparation such as chopping vegetables, preparing ingredients and following recipes
Ensured the kitchen was clean and sanitized to meet food hygiene standards
Supported with stock management keeping track of inventory and restocking supplies
Adhered to health and safety regulations including proper food handling and storage practices

Volunteer Class Helper - The Beeches Primary

(2006 - 2006)

Provided one to one session with the children assisting with reading, writing and numeracy skills
Working with the children in a group setting to support and encourage learning
Assessed skills and homework
Supported the teacher with resources and preparing materials for the lesson
Ensured the classroom was tidy and safe