Nadia Radcliffe

Student who positively impacts people’s lives

Talent

Newcastle upon Tyne, Newcastle upon TyneMember since September 18, 2023

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About

I am an energetic, highly motivated and customer focused individual with 2+ years of experience in a dynamic, fast paced retail environment. I am committed to delivering quality products with the highest standard of personalised customer service to make sure every customer has the best experience and to achieve excellent sales figures. I am an effective communicator with interpersonal skills that help me easily form positive relationships with a diverse range of customers and fellow work employees.My problem-solving Skills, ability to perform well in a team and love for taking initiative help me to seek out new challenges in the workplace and improve the customer and colleague experience.

Experience

Oct 2020-June-2022

Adidas Retail sales assistant l Banbridge, Northern Ireland

-Met and surpassed the store’s sales goals which helped boost profits significantly. -Resolved customer complaints and escalated issues to the floor manager when necessary, leading to an increase in customer satisfaction.

-Managed cash and card payments, returns and exchanges daily.

-Helped customers find specific items in store, using both product knowledge and location, and online system.

-Reccommended alternative products or ordered online to store when appropriate. -Processed online orders, up to 300 per day.

-Upheld excellent hygiene standards by participating in store cleaning, especially disinfecting the store as it was post covid.

-Participated in regular training sessions in person and online for product knowledge, customer satisfaction and diversity and inclusion in the workplace.