Nafisah Ahmed

Highly motivated Finance and Business Management graduate from the University of Westminster, achieving an Upper Second Class Honours (2:1). Gained exceptional analytical, problem-solving and data management skills. Experienced in working in fast-paced environments that demand accuracy, efficiency, and clear communication.

Demonstrated ability to manage transactions, interpret information quickly and maintain high professional standards under pressure. Accomplished certifications in Fintech and AI in Fintech training. Enjoys working in a team and independently when necessary.

Seeking an entry level role within a finance or business-focused role while continuing to develop technical and professional expertise.

Barista - Guillam Coffee House - Mayfair, London

(2026-05)

• Deliver high-quality customer service in a fast-paced Mayfair environment, maintaining professionalism, accuracy and attention to detail.
• Process high volumes of customer orders and transactions efficiently while maintaining consistent service standards.
• Build strong communication and relationship-management skills through interaction with a diverse, professional clientele.
• Work collaboratively within a team to manage competing priorities and respond effectively to customer requirements.
• Demonstrate strong time management, multitasking and problem-solving skills while working under pressure.

Front of House Assistant - Granier Bakery

(2025-08 - 2026-01)

• Delivered high-volume premium customer service in a fast-paced hospitality retail environment, always maintaining brand standards.
• Prepared and served over 100 food and beverage orders per shift, with consistent quality and presentation.
• Accurately operated POS and cash handling systems, processing hundreds of transactions weekly, with 100% reconciliation accuracy.
• Improved table turnover efficiency, reducing queue times and improving customer flow.
• Upheld strict food safety and hygiene standards, ensuring full compliance with health regulations, and minimising operational risk.

Track & Trace Call Handler - NHS

(2020-05 - 2021-01)

• Conducted high-volume outbound and inbound contact tracing calls, notifying 50–100+ individuals per shift of Covid-19 exposure, and required isolation actions.
• Ensured full compliance with public health isolation regulations by clearly communicating legal requirements, reducing escalations and repeat contacts.
• Delivered accurate guidance on evolving Covid-19 policies, ensuring individuals understood their responsibilities and support resources.
• Provided empathetic support and reassurance to vulnerable, distressed individuals, improving cooperation and adherence to isolation protocols.
• De-escalated aggressive calls using conflict resolution techniques, maintaining safety, and professionalism.

Support Assistant - Kenmore Resource Centre

(2018-06 - 2018-08)

• Promoted independent living skills for 15+ service users per day, increasing self-confidence, autonomy, and consistency in daily task completion.
• Prepared and supported nutritionally balanced meals in line with dietary plans, improving meal compliance and overall wellbeing for vulnerable adults.
• Strengthened emotional wellbeing by leading daily engagement and group activities, increasing participation levels, and reducing social withdrawal among residents.
• Designed and delivered person-centred care plans for diverse age groups and complex needs, ensuring full compliance with individual health, mobility, and well-being.

Sales Assistant - St Lukes Hospice

(2017-11 - 2018-02)

• Managed returns and donation processing accurately, ensuring correct stock control and timely reintegration into inventory.
• Designed visually appealing product displays, improving product visibility, and driving higher customer engagement.
• Delivered personalised product recommendations using active listening and product knowledge, increasing customer satisfaction and conversion rates.

BA (Hons) - Finance & Business Management - University of Westminster

A-Level - Psychology, Mathematics, Physics - St Dominics Sixth Form & College

GCSEs - Bentley Wood High School