Application Support Analyst
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A highly motivated MSc Artificial Intelligence student with almost 3 years of IT experience as an Application Support Analyst. Offering expertise in SQL, DBMS, RDMS, Service Now, Asset Management, Microsoft Windows Environments, Email Exchange, Active Directory, Networking, JIRA, HTML, CSS, JAVA, database configuration, troubleshooting, and database security practices. Incident management, problem management, change management performance tuning, machine learning and system security I assisted in both first and second line of contact for all IT incidents, problems, and requests across the business and either resolve or escalated to the appropriate team.
Some examples include, the creation and implementation of new techniques and strategies in rerouting methods using technologies like ServiceNow using ITIL framework. I have consistently received accolades throughout my professional career for my good work, and I have been known to establish and maintain good professional relationships with all my team members.
Application Support Analyst, Car Guide UK LTD, Feb 2022 – Present
Msc in Artificial intelligence in University of Hertfordshire
