Application Support analyst
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I have an experience in application support and previously work on RAPDRP where I used oracle Customer care & billing application.
Results-oriented Application Support Analyst with over 3 years of experience in providing critical L1 and L2 support for key trading, market data, and exchange connectivity applications.
Expertise in Incident, Problem, Change, and Release Management, bolstered by a solid foundation in the Software Development Life Cycle (SDLC) processes.
Proficient in the FTS (Follow the Sun) Support Model, with a proven track record of maintaining operational excellence through prioritisation, SLA management, and effective stakeholder communication.
Skilled in utilizing tools such as Oracle CC&B, JIRA, Confluence, SharePoint, IT Glue etc. for streamlined collaboration and issue tracking. Adept at handling P1/P2/P3 priority issues and ensuring meticulous control over changes in the Production Environment.
Ready to leverage technical acumen and exceptional problem-solving skills to deliver exceptional support and contribute to seamless application operations.
Bachelor in technology ( Information Technology)
