Nagina Kausar

Highly motivated and hard-working individual with extensive experience working in various settings including customer service, day nurseries, Sure Start centers, and primary and secondary schools. Bilingual professional fluent in English, Urdu, Punjabi, and Mirpuri with strong team-building and leadership skills. Versatile practitioner with passion for working with children and supporting vulnerable populations.

Confident in data handling, Microsoft Excel, and maintaining confidentiality of records. Flexible, enthusiastic, and committed to excellence in all professional roles.

Interpreter - Billingual bank worker interpreter - United Kingdom

(2025-05)

I work on demand and my role is flexible. I provide confidential spoken or signed language, interpreting for patients and healthcare professionals across hospitals and community settings, helping to bridge the gaps for non-English speakers. I offer support to patients and navigate them to clinical environments, help them understand medical instructions, and communicate symptoms clearly to them.

Interpreter - Dal language - United Kingdom

(2025-02)

I work as an interpreter face to face or on call in various settings across the borough. My job involves listening, understanding and translating spoken statements into the target languages (Urdu, Mirpuri and Punjabi language).

Teaching Assistant - Tradewind Recruitment supply agency - United Kingdom

(2022-03)

• Work closely with pupils with learning difficulties
• Help and support pupils in completing tasks
• Plan learning activities and complete records
• Support teachers in managing class behavior
• Work with pupils on one to one basis
• Support pupils' educational and social development
• Support GCSE students with Excel and spreadsheets
• Teach data input and formatting in Excel
• Use teaching resource platform for data plotting, visualization, and graph plotting

Freelance Interpreter - Silent Sounds - United Kingdom

(2022-11 - 2023-03)

• Provide face-to-face interpreting
• Conduct telephone interpreting
• Provide video conferencing and internet-based interpreting
• Listen to clients and interpret into target languages (Urdu, Punjabi, Mirpuri)
• Make notes during long speeches to aid memory
• Maintain focus on listening, understanding, analyzing and speaking simultaneously
• Maintain high proficiency in English and other languages
• Maintain confidentiality of subject matter
• Record timesheets and necessary information on spreadsheets

Centre Worker - SureStart Children Centre - United Kingdom

(2008-01 - 2015-12)

• Work with families and children 0-5 years old
• Plan and prepare events and activities for children and young people
• Ensure children learn in a safe and positive environment
• Teach children through learning and play
• Monitor children's progress and report concerns
• Provide advice on child and family health
• Provide advice on parenting, money, training and employment
• Work on own initiatives
• Work cooperatively as part of a team
• Maintain flexibility and accept changes

Nursery Manager - Hanifah Day Nursery - United Kingdom

(2006-01 - 2008-01)

• Manage all nursery staff
• Ensure smooth running of the nursery
• Recruit staff
• Train staff
• Manage staff
• Ensure nursery is a safe environment for children, staff and others
• Plan and organize nursery operations
• Lead and control nursery functions
• Make independent decisions

Teaching Assistant - St Anne academy high school - United Kingdom

(2006-01 - 2007-12)

• Support pupils with learning difficulties
• Work closely with class teacher and teaching assistant
• Plan lessons
• Prepare lessons
• Deliver lessons
• Work with pupils on one-to-one basis
• Work with pupils in small groups
• Support pupils' learning

Sales Assistant - B+Q warehouse - United Kingdom

(2002-01 - 2005-12)

My main responsibility to serve customer on the till and returns department providing appropriate advice on products. I was also working on the shop floor ensuring that presentation standard is maintained, and stock is available all times. This experience has enabled to develop good interpersonal skill and interacting well both with customers and staff.

My job role required me to have an adaptable and patient attitude to customers. I have excellent customer service skills for example when a customer wasn't sure about a certain product and how it's used, I would happily provide them with appropriate advice or ask a senior member of staff to provide correct information. Customer was 100% satisfied with my service, I met their needs in a timely, efficient and pleasant way.

• Serve customers on the till
• Work in returns department
• Provide appropriate advice on products
• Work on shop floor
• Maintain presentation standards
• Ensure stock is available at all times
• Develop good interpersonal skills
• Interact well with customers and staff
• Maintain adaptable and patient attitude
• Provide excellent customer service
• Meet customer needs in a timely, efficient and pleasant way

Teaching Assistant - Greenbank primary school - United Kingdom

(2001-01 - 2002-12)

• Support individual students with learning difficulties
• Lead lessons independently to small groups of children
• Improve children's learning

Sales Advisor - Windows and Door - United Kingdom

(1998-01 - 2000-12)

My job involved making tele sales and market research call to new and existing customers. Enhancing mainly on offers that were available in purchasing double glaze windows and doors, processing orders, forms and applications. I had the opportunity to evaluate problems and complaints of the caller, providing proper solutions in responding to the needs of the customer, this would involve routing calls to other team members who can possibly help.

My mission as an agent was to provide high quality support to customer, to have good communication skills, to be very friendly and calm even under pressure. This job has helped me improve my communication, organization skill, to develop my speed in working towards a deadline and meeting targets on time.

• Make telesales calls to new and existing customers
• Conduct market research calls
• Enhance offers for double glaze windows and doors
• Process orders, forms and applications
• Evaluate problems and complaints of callers
• Provide proper solutions to customer needs
• Route calls to appropriate team members
• Provide high quality support to customers
• Maintain good communication skills
• Remain friendly and calm under pressure
• Meet deadlines and targets on time

Essential Digital Skills - WEA Manchester Training Centre (2023-01 - 2023-01)

Level 3 Award in Education and training online - WEA Manchester training center (2023-01 - 2023-07)

Level 2 - Community interpreting preparation - WEA Manchester Training Center (2022-01 - 2022-12)

Level 2 - Functional skills - Hopwood Hall College Rochdale (2017-01 - 2017-12)

BA (hons) - Playwork - Leeds Metropolitan University (2002-09 - 2005-06)

Diploma in nursery nursing - Hopwood Hall College (1998-09 - 2000-06)

5 GCSE - Falinge Park High School (1992-09 - 1997-06)