Nahat Sarwar
Customer Service Professional in Luxury Hospitality
About
Highly organised and personable customer service professional with experience in luxury hospitality and front-desk operations. Skilled in multitasking, managing high-pressure environments, and delivering exceptional guest service. Reliable, patient, and attentive to detail, with strong communication skills and the ability to remain calm and professional at all times. Committed to creating a smooth, welcoming experience for all guests.
Experience
Cloakroom Attendant - The Chancery - Rosewood London - London, United Kingdom
(2025-01)
5-Star Hotel
- Welcoming guests and providing premium-level cloakroom service in a luxury hospitality environment.
- Managing coat and item storage efficiently while ensuring accuracy and guest trust.
- Maintaining a clean, organised, and professional cloakroom area at all times.
- Assisting guests with enquiries, directions, and support throughout events and hotel functions.
- Ensuring all items are securely tagged, stored, and returned promptly.
- Demonstrating excellent communication, discretion, and customer care.
Receptionist - Maximus UK
(2023-02 - 2023-08)
Supporting front-desk operations including greeting visitors and managing sign-in and sign-out procedures.
- Printing and preparing documents for daily appointments and office use.
- Providing administrative support and assisting clients with enquiries.
- Maintaining logs, records, and documentation with attention to detail.
- Ensuring a welcoming and professional reception area.
Education
A-Level - Adult Nursing
A-Level - Early Years Education
