Naia Quinn-King

Adept at handling customer enquiries with professionalism and courtesy, ensuring a seamless and positive experience for all clients. Skilled in coordinating with various departments to ensure accurate and timely reservations, while maintaining meticulous attention to detail. Strong organisational abilities and excellent communication skills, both verbal and written, enable effective collaboration with team members and clients alike.

Committed to delivering exceptional service and continually seeking to improve processes to enhance customer satisfaction and operational success.

Deerhouse Assistant Manager at Rudding Park (2025-06 – Present)

Assistant Manager at Deerhouse venue

• Supported the General Manager in day-to-day operations of a high-volume pub
• Supervised and trained front-of-house staff, ensuring excellent customer service standards
• Managed staff rotas, shift allocation, and on-the-floor leadership during busy periods
• Handled cashing up, stock control and supplier orders to minimise waste and control costs
• Resolved customer issues professionally to maintain a welcoming and positive atmosphere
• Ensured compliance with health & safety, licensing, and food hygiene regulations

Destination Experience Executive at Rudding Park (2023-08 – 2025-06)

Hotel reservations and guest services executive

• Managed hotel reservations via phone, email and booking systems with a strong focus on accuracy and customer satisfaction
• Assisted guests with inquiries, pricing, availability, cancellation and special requests
• Maintained up-to-date knowledge of rates, promotions and policies to maximise bookings and revenue
• Handled payment processing, confirmations and reservation modifications
• Collaborated with front desk and sales teams to ensure smooth operations

Food and Beverage Assistant at Wagamama (2023-01 – 2023-08)

Fast-paced restaurant service in Asian casual dining

• Delivered high-quality customer service in a fast-paced restaurant environment
• Took accurate food and drink orders and ensured timely service
• Prepared and served food and beverages in line with Wagamama brand standards
• Maintained cleanliness and hygiene standards across front-of-house areas
• Handled cash and card payments accurately using POS systems

Food and Beverage Assistant at Hotel Du Vin (2021-08 – 2023-12)

Luxury bistro food and beverage service

• Welcomed guests, took orders, and provided menu and wine recommendations
• Worked closely with kitchen and front-of-house teams to ensure smooth service
• Ensured flawless table presentation and adherence to luxury hospitality standards
• Delivered exceptional food and beverage service for private and corporate events within a luxury bistro setting
• Anticipated guest needs and handled requests discreetly to ensure a refined, memorable experience

Room Attendant at The Grand (2021-06 – 2021-08)

Housekeeping and room maintenance

• Replenished amenities and linen to brand standards and guest expectations
• Identified and reported maintenance issues promptly to ensure seamless guest experience
• Worked efficiently both independently and as part of a housekeeping team
• Delivered discreet, professional service while respecting guest privacy and comfort

NCFE Level 3 Diploma in Travel and Tourism – York College (2020 – 2022)