Assistant Manager
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Over 13 years of experience in banking operations. Worked as Assistant Manager in United Commercial Cooperative Bank Ltd., Kanpur, India. Significant experience in managing operations encompassing front desk operations, Client Servicing and Business Development.
Proficiency in providing consultancy services to esteemed clients and tapping new markets to expand the existing clientele. Effective communicator with focused customer service approach. Strong analytical, problem solving & organizational skills.
Assistant Manager at United Commercial Cooperative Bank Limited (2012-04 – 2014-12)
Chief Tasks Handled Operations/ Branch Management. Complete responsibility for management of all aspects of front desk; customer relation, receipt of cash and cheques and customer queries to enhance quality of service. Providing direction and support to the team for building capability and better client servicing including providing guidelines for Over-the-Counter interaction with customers.
Handling a gamut of Back office functions such as cash book reconciliation feeding of various day-to-day transactions of fixed deposits, cheque clearings, general ledger balancing and closure of the books of accounts on a daily basis. Administering branch operations in the absence of senior personnel to ensure smooth functioning of branch and customers.
Business Development/ Customer Service: Customer relationships for Business Development for achieving targets for retail products & advances. Coordinating for resolution of grievances and queries of individual and corporate clients. Managing counter interaction with customers for deposit mobilization & answering their queries. Marketing banking services such as fixed deposits, savings a/c. and drafts to increase customer base and improve upon branch profitability.
Junior Executive at United Commercial Cooperative Bank Limited (2001-08 – 2012-04)
Chief Tasks Handled Operations/ Branch Management. Complete responsibility for management of all aspects of front desk; customer relation, receipt of cash and cheques and customer queries to enhance quality of service. Providing direction and support to the team for building capability and better client servicing including providing guidelines for Over-the-Counter interaction with customers.
Handling a gamut of Back office functions such as cash book reconciliation feeding of various day-to-day transactions of fixed deposits, cheque clearings, general ledger balancing and closure of the books of accounts on a daily basis. Administering branch operations in the absence of senior personnel to ensure smooth functioning of branch and customers.
Business Development/ Customer Service: Customer relationships for Business Development for achieving targets for retail products & advances. Coordinating for resolution of grievances and queries of individual and corporate clients. Managing counter interaction with customers for deposit mobilization & answering their queries. Marketing banking services such as fixed deposits, savings a/c. and drafts to increase customer base and improve upon branch profitability.
Certified Consultant at HDFC Standard Life Insurance (2000-07 – 2005-06)
Marketing Life Insurance Policy to prospective customers and tapping new customers. Keeping in line with changes in insurance schemes and competitors. Ensuring collection of premium cheques and delivery of premium receipts information on new schemes.
Adviser at Bajaj Allianz General Life Insurance (2005-01 – Present)
Marketing Life Insurance Policy to prospective customers and tapping new customers. Keeping in line with changes in insurance schemes and competitors. Ensuring collection of premium cheques and delivery of premium receipts information on new schemes.
M.B.A. in Management – H.N.B.G. University (2006)
M.A. in Art – C.S.J.M. University (2002)
B.A. in Art – C.S.J.M. University (2000)
Intermediate in General – State Board (U.P.) Allahabad (1996)
High School in General – State Board (U.P.) Allahabad (1994)
Diploma in Stenography and Secretarial Practice – Government Polytechnic, Lalitpur (U.P.) (1998)
Ph.D. in Management – Uttarakhand Technical University
