Najma Hamid

A highly motivated and innovative Senior Funding and Compliance officer, with excellent communication and interpersonal skills. With over 10 years' experience in Apprenticeship Management working with government and Awarding bodies driving continuous improvement and successful candidate deployment. Working well both within a team environment and independently.

Senior Funding and Compliance Officer - Parkdean Resorts

(2019-09 - 2025-10)

Responsible for implementing and auditing internal and external quality processes and for supporting training operational systems throughout the organization, including funding body contractual requirements.

• Managing compliance activity across Apprenticeship Services
• Conducting internal system audits using PICS and other systems to ensure the company complies with all funding body and internal process requirements
• Working with the wider team to ensure all data inconsistencies are resolved
• Producing written audit reports for managers in line with target dates
• Monitoring open audit actions and report on progress to closure
• Providing comprehensive reports on the outcomes of the audit activity on a monthly basis to the wider Apprenticeship team and key stakeholders
• Participating and chairing Board meetings to ensure progress consistency, improvement ideas, quality and support are maintained
• Developing and delivering training on key funding processes and high-risk areas to the wider team
• Managing ESFA audits and OFSTED inspections as well as RoATP applications
• Experience of working with MIS systems such as PICS and MAYTAS
• Experience of using various E-portfolio system such as Learning Assistant, Smart assessor and One File
• Exceptional analytical skills, attention to detail and the ability to work with large complex data with confidence

MIS Officer - Gradvert

(2019-02 - 2019-12)

• Ensuring that learner information is accurately captured and recorded within PICS
• Validating starts, leavers and achievers ensuring that the ILR is kept up to date throughout the programme and accurate learner records are maintained
• Submitting returns on a monthly basis without errors
• Assisting in ensuring that all learners details comply with ESFA requirements
• Communicate issues with learner paperwork to delivery staff and managers
• Register learners with the awarding body within agreed timescales and process certification claims
• General admin tasks such as handling telephone and email queries within agreed timescales

Apprenticeship Coordinator - Boots

(2014-06 - 2017-09)

• Managing caseloads of learners and employers
• Liaising with external awarding bodies and signing up apprentices onto the optical consultant apprenticeship which requires monitoring registrations to comply with framework requirements
• Compiling, analysing and evaluating statistical data on apprentice performance, overall and timely success and making recommendations and taking action as necessary to achieve agreed objectives
• Registering, secure logging and issuing completion certificates from awarding bodies
• Participating and chairing regular Head office meetings to ensure progress consistency, improvement ideas, quality and support are maintained

Senior Administrator - Health Insurance

(2013-07 - 2013-11)

• Assisting students in registering for their health insurance policy
• Dealing with claims, complaints and acting as an advisor for students wishing to know more about their health policy
• Dealing with correspondences, taking messages from clients for advisors, and acting as a personal assistant for health insurance advisors

Assistant Manager and Advisor - British Telecom - Castle Wharf, Nottingham

(2007-01 - 2013-12)

• Coaching and developing team members to exceed performance expectations
• Managing performance and feedback process and developing employee-coaching plans via weekly and monthly 1:1 and team meetings
• Conducting daily huddles with the team to maintain team spirit and address any current issues
• Providing customer care, advising customers, as well as onward connecting customer calls to the correct departments
• Answering emergency 999 calls along with 100 operator calls to provide support to vulnerable members of the public

Administrator - MS Motors

(2011-10 - 2013-01)

• Booking client work into workshops
• Dealing with physical and digital correspondence and customer queries

ICT Teacher - Hudda Residential College

(2010-07 - 2011-09)

I.C.T teacher. Educating year 7 to year 10 girls up to GCSE level

BA (Hons) - Criminology - Nottingham Trent University (2006-01 - 2009-12)

A-Level - Law - Djanogly College (1998-01 - 2003-12)

A-Level - ICT - Djanogly College (1998-01 - 2003-12)

GCSE - ICT, English, Maths, Technology, Religious Education, Science, Media Studies, Geography - Djanogly College (1998-01 - 2003-12)