Namra

Highly organised and proactive professional with a proven track record in managing administrative operations, HR compliance, and customer service across healthcare and beauty sectors. Adept at streamlining processes, maintaining accurate records, and delivering exceptional support to teams and clients. Committed to driving efficiency and fostering collaborative work environments that enhance overall organisational performance.

Client & Booking Coordinator - Redbridge - Redbridge

(2023-01 - 2025-01)

Salon Administrative & Customer Support

• Managed appointment bookings and maintained an organised client database.
• Oversaw daily schedules, payments, and inventory records for smooth operations.
• Delivered exceptional customer service and professional client interaction.
• Assisted with staff coordination and general administrative duties.
• Introduced automated booking reminders, reducing no-shows by 30%.
• Optimised inventory tracking system, cutting stock discrepancies by 20%.
• Built strong client relationships, increasing repeat bookings by 15%.

Administrative & Compliance Officer - Immediate Medical Solutions (IMS) - London

(2021-01 - 2023-01)

• Managed HR compliance and recruitment administration for NHS nursing staff.
• Processed DBS and NMC checks, ensuring 100% accuracy and confidentiality.
• Coordinated shift schedules, data entry, and document management.
• Supported team operations, reporting, and internal communications.
• Redesigned scheduling system, reducing staff allocation errors by 25%.
• Implemented digital filing system, cutting document retrieval time by 40%.
• Received consistent commendations for professionalism and accuracy.

Part-time Assistant - Voluntary Community Support - Romford

(2023-01 - 2024-01)

• Supported local community events through data entry and scheduling.
• Maintained attendance records and assisted in internal communication.

GCSEs - English, Maths & Science - Walthamstow School for Girls

A-Levels - Art & Business - Waltham Forest College (2016-01 - 2018-01)