Nancy Jones

I am a hardworking individual with a great attitude and an empathetic nature. I work well as part of a team and I also ensure that I complete any given task. I always try my hardest and put 100% into everything I do. Although I work well within a team, I am not afraid to work independently if required to. I enjoy finding solutions to problems that present a challenge and try my hardest to overcome those challenges.

Claims Advisor - Warranty First - Peterborough

(2023-07)

During my time at Warranty First as a claims advisor, I have gained experience in how the Motor trade works. My job role is to make sure I am opening claims that reflect the current policy that the policy holder is on and also knowing if the claim should be opened or not. My current job role also requires me to provide policy holders with a claim outcome and a break down of what we are and maybe aren't covering so making sure you have accurate figures is important.

Recently, Warranty First has started to use 1Link to ensure we can provide support where possible for our plan holders.

Customer Service Administrator - Acushnet Europe - St Ives

(2022-12 - 2023-05)

Whilst working at Acushnet Europe Ltd, working in the returns department, I have gained a new view on how a business works. Working closely with other teams, my job was to make sure faulty goods were collected, credited and replaced whilst trying to make sure our customers received a quick and excellent service. Due to having many different tasks in the return department, I have learnt better job management skills and a better way to follow up on tasks I have been provided.

Technical Agent - CTDI -LG Electronics - Huntingdon

(2021-02 - 2022-12)

Working as a technical support agent I gained many important skills. My role includes making sure customers get sufficient and accurate help or information with products that they are looking to buy or have already purchased. Although there are a lot of internal sources, retaining information about the products was particularly important. A lot of the time you would be replying to previous calls or troubleshooting to help consumers with their technical issues.

Sales Canvasser - First Home Improvements - Huntingdon

(2020-10 - 2021-01)

Whilst working at First Home Improvements I learnt a lot of sales knowledge. In order to get sales I learnt how to keep a positive mindset towards my work load and also how to efficiently communicate with potential customers. I have also learnt how to fight of objections from customers for a more effective sale. I would also say I have gained confidence from door to door canvassing.

Recruitment Support Apprentice - Protocol - Nottingham

(2019-08 - 2020-08)

Throughout my time working as an apprentice at Protocol I have gained knowledge and experience of how to work Within a team and been efficient in my work. My main job was checking their "Right to work" document, like having a current DBS. Another part of my job was dealing with candidates directly and help solve any problem or enquiries.

Also, I had to make sure they had the correct qualifications for the job they had apply for at their chosen university or school meant. Not only did I gain customer service skills I also gained knowledge on handling important work documents.

Fundraising Team Member - Mojatu Foundation - Nottingham

(2019-01 - 2019-07)

Whilst working at Mojatu I have gained so much insight on how a charitable organisation can make a difference to people's lives. My main job is to work alongside the fundraising team and to make connections with local charities and businesses for future events. A lot of this was done face to face but we also did outbound calls.

GCSEs - St Peters Academy (2012-09 - 2017-10)

Art & Design - Nottingham College – Adams Building (2018-09 - 2019-01)