Claims Advisor - Direct Line Group
(2025-05 - 2025-08)
- Initial claims first response
- Complaints until resolution
- Capturing accurate information for incidents
- Capturing insurance renewals date
- Booking repairs
Sales Assistant - Scotvapes
(2023-12 - 2024-05)
- Maintaining store front and adequate stock
- Cash handling and closing till
- Upselling products and sales targets
- Building a rapport with customers
- Updating customers loyalty cards
Sales Advisor - Buzz Glasgow
(2023-09 - 2023-11)
- Maintaining store front and adequate stock
- Cash handling and closing till
- Upselling products
- Building a rapport with customers
- Updating customers loyalty cards
Service Associate - NFU Mutual Direct
(2023-05 - 2023-08)
- Servicing of polices
- Obtaining leads for other products offered
- Maintaining adherence and compliance
Personal Claims Advisor - Axa Health
(2022-10 - 2023-01)
- Claims advisor for personal and small business members
- Managing multiple different computer systems
- Logging complaints and compliments
- Authorising claims within members policy cover
- Maintaining adherence
Customer Manager - Emporium Vapour - Glasgow
(2016-01 - 2022-01)
- Daily cashing up
- Maintaining accurate inventory of stock and performing stock takes
- Ensuring customers' orders are accurate and to company standards
- Lone Working
- Key holder to two of the Glasgow branches
- Weekly stock orders
- Coffee making
Sales and Service Advisor - Esure (WNS) - Glasgow
(2016-02 - 2017-05)
- New quotes for car insurance and sales
- Amendments for existing polices
- Renewals and customer retention
- Ensuring high quality service for new and existing customers
- I achieved over 90% for quality assurance consistently
- Excellent and professional telephone manner
- Navigating multiple systems at once and able to work with 2 screens confidently
Customer Assistant - River Island - Glasgow
(2016-11 - 2017-02)
- Reaching sales targets set daily
- Maintaining high standards of store presentation
- Remaining calm during extremely busy periods
- I was asked to stay on working for a few extra months out of the 30 other temporary workers
Customer Manager - Teleperformance LTD - Glasgow
(2015-01 - 2016-01)
- Sales, renewals and customer amendments
- Complaints handling
- Training new and existing members of the team
- Management assistance for the home insurance department
- Navigating multiple computer systems
Crew Member - McDonalds PLC - Maryhill, Glasgow
(2012-11 - 2014-01)
- Providing great customer service in a high paced environment
- Handling multiple orders at a time and ensuring all orders were correct
- Front of house sales and accurate cash handling
- High standards of housekeeping, presentation and hygiene
