Sales Office Supervisor - SAM Mouldings
(2023-04)
2 years' demonstrable knowledge of manufacturing industry.
- Interacting and upholding a high standard of customer service helping with any queries or questions whether it by via telephone call or email correspondence.
- Daily use of windows software such as excel and outlook, managing and keeping on top of emails.
- Proficient in using Cloud EPR systems such as Acumatica for order processing, pricing and updating relevant information.
- Achieving set targets daily, assisting the office supervisor and manager in KPI goals set.
- Making an active contribution to upholding company values and supporting others within the business. I have recently become the welfare representative for office staff.
- Maintaining good relationships with my co-workers, being a strong communicator when it comes to completing tasks as a team member and individually.
- Performing tasks with little or no direction being required. I have good analytical and problem-solving skills and will always try and come up with a solution to the best of my ability when faced with a problem.
- Aiding sales office supervisor and manager in introducing new EDI system to work colleagues as well as helping train new members of our team, explaining and demonstrating how to use relevant software.
Team Leader - Lodge Hotel Coleraine
(2021-09 - 2023-04)
Maintained strong work relationships with all hotel departments. I have gained valuable customer service in a fast-paced busy hotel in which I have interactions with at least 200+ people a daily. New challenges arise every day with no two days being the same.
- Competed in money handling and organising bookings via telephone or the hotel booking system.
- I am a versatile worker, being trusted and capable of working in multiple departments.
- Achieving set targets daily and following protocol put into place i.e., making sure glass breakage and food wastage is less than 10.
- Resolving costumer issues in a professional and prompt manner, completing report forms in relation to this.
- First aider.
Apprentice Civil Engineer - AECOM - Belfast
(2019-07 - 2021-08)
- Exercised proficiency in AutoCAD, MicroStation, and Civil 3D.
- Proficient in ICT system such as microsoft excel, Xero, Microsoft Dynamics 365 ERP and Map Info.
- Aided in payroll duties as well as contract drafting for new and existing projects between the client and our subcontractors within the sewage rehabilitation collaboration for N.I. water.
- Created excellent relations with landowners by contacting the directly and managing any issue that arose.
- Organising meetings in the office or on Microsoft Teams and partaking in them by minute taking and capturing key points and any concerns raised.
- Strategising and assisting in the solution making of any defects in sewage systems after monitoring footage.
- Making sure to always provide support to my line manager.
- Liaising with the client and coordinating with my manager to keep onto of all appointments.
- Proof-reading and checking all building supply and job costs lists completed.
