Naresh Singh

An organised and professional Customer Service Professional with experience in managing customer accounts, customer interaction and resolving their issues on priority.

PROFESSIONAL BACKGROUND

Senior Associate - Customer Service

Tech Mahindra | Chandigarh, India

June 2022 - July 2023

• Provide excellent customer service through various channels, such as phone, email and chat.
• Generating sales and building relationships with clients.
• Identify and resolve customer issues by analyzing situations, researching solutions, and making appropriate recommendations.
• Escalate complex problems to higher-level support or management when necessary.
• Collaborating with accomplished service providers and sharing monthly reports

Bass Business Consultants | Chandigarh, India

October 2020 - February 2022

• Acquiring and managing merchant accounts as per client's requirement
• Identify upsell and cross-sell opportunities within existing client accounts.
• Collaborate with the sales team to meet or exceed sales targets.
• Address client inquiries, concerns, and requests in a timely and effective manner.
• Build and maintain strong, long-term relationships with assigned clients.
• Prepared daily and monthly reports
• Mentored new joiners

Red Alkemi | Chandigarh, India

May 2013 - May 2014

• Create visually appealing designs for various digital and print media, including logos, brochures, flyers, banners, social media graphics, and website elements.
• Develop creative concepts and design layouts from scratch or based on client briefs.

EDUCATION

MA Performance - Leeds Beckett University, Leeds, UK

MA Theatre - Panjab University, Chandigarh, India