Nargis Choudhury

Cognitive Group Therapy Volunteer

Talent

IlfordMember since June 8, 2026

Customer ServiceMicrosoft Office

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Customer ServiceMicrosoft Office

About

Highly organised and detail-oriented professional with extensive administrative experience, seeking to contribute to a dynamic team. Proficient in managing a wide range of office tasks, including scheduling, data entry, document management, and customer service. Skilled in using Microsoft Office Suite and various database systems to streamline processes and enhance efficiency.

Adept at handling multiple priorities with a calm and proactive approach, ensuring smooth day-to-day operations. Strong communication and problem-solving abilities, with a proven track record of supporting executives and teams to achieve business objectives. I am eager to bring my expertise and dedication to a new administrative role.

Experience

Cognitive Group Therapy Volunteer - Alzheimer's Society, Leyton - Leyton

(2025-08 - 2026-06)

I supported service users living with dementia. My role included encouraging, initiating and supporting with activities. Learn about dementia awareness, understanding equality, diversity and inclusion, safeguarding, professional relationships, telephone skills, supporting bereavement and loss(from e-learning)

Receptionist, Customer Service, Outreach & Events Assistant Volunteer - Work Redbridge, Ilford - Ilford

(2023-05 - 2024-10)

Managed the reception desk, providing a welcoming and professional first point of contact for visitors and clients.
Answered telephone calls and addressed inquiries, offering support and information to clients and directing calls to appropriate team members.
Contacted clients to track their progress in job search and skill development, providing encouragement and additional resources as needed.
Updated client records in the CRM system, maintaining accurate notes on progress and interactions to ensure effective case management.
Assisted customers with queries about services, offering guidance and information to help them access the support available.
Provided interpreting support for non-English speaking clients, facilitating communication between advisors and clients to ensure understanding and service delivery.
Filed, scanned, and photocopied client documents, ensuring secure and organised record-keeping in compliance with data protection standards.

Volunteer - Cranbrook Children's Centre (Mini Explorers), Ilford - Ilford

(2023-03 - 2023-05)

Provided exceptional customer service support to parents and carers, addressing inquiries and offering guidance to enhance their experience.
Prepared and organised play environments for children and families, ensuring a safe, engaging, and welcoming space for activities.
Developed strong relationships with parents, carers, and children, fostering trust and a positive community atmosphere.
Assisted with interpretation services for non-English speaking clients, ensuring clear communication and access to services and information.