Natalia Stamelos

Customer-focused professional with over 10 years of experience across banking and retail, most recently providing telephone and digital support to high-value Premier customers at HSBC. Experienced in taking ownership of customer enquiries, resolving complex issues and communicating with professionalism, warmth and attention to detail across a fast-paced customer environment. I am particularly interested in bringing my experience to Moose Coffee, combining the high standards and professionalism developed within Premier banking with the personable, genuine approach to customer service I have built throughout my career.

I am now seeking a part-time remote customer support role where I can contribute to a customer-focused, independent business and deliver the friendly, reliable experience customers associate with the Moose brand.

Premier digital banking assistant - HSBC

(2025-03)

• Delivered a high standard of personalised support to HSBC Premier customers, managing a high-volume caseload of enquiries for high-value clients while maintaining professionalism, discretion and a consistently strong customer experience.
• Managed a broad range of complex banking and account-related enquiries, using strong problem-solving skills to resolve issues efficiently while handling sensitive financial information in line with regulatory, security and data-protection requirements.

Sales assistant - Primark

(2019-03 - 2025-03)

• Built a strong 6-year track record with the business, becoming a highly experienced team member trusted to support busy trading periods, maintain shop-floor standards and assist colleagues in delivering smooth day-to-day store operations.
• Delivered high-quality face-to-face customer service within a high-volume retail environment, supporting hundreds of customers weekly with purchases, returns and enquiries while maintaining an efficient and approachable service.

Sales associate - Selfridges & OFFICE shoe, bullring

(2017 - 2019-03)

• Delivered a high standard of personalised, face-to-face service within a premium retail environment, confidently assisting customers with purchases, product enquiries and recommendations while creating a welcoming customer experience.
• Built strong customer relationships through attentive communication and a professional approach, working collaboratively with colleagues to maintain exceptional service and presentation standards during busy trading periods.

Business Finance Degree - Business Finance - COVENTRY UNIVERSITY (2020 - 2024)

Business National diploma - Business - SUTTON COLDFIELD COLLEGE (2017 - 2020)

GCSE - General Education - JOHN HENRY NEWMAN SECONDARY SCHOOL (2012 - 2017)