Natalie Chainey

Experienced and highly organised Medical Secretary and Administrator with a solid foundation in NHS primary care environments and over a decade of office and team management in the private financial sector. Adept at managing complex administrative systems, patient liaison, medical correspondence, and interdepartmental coordination. Demonstrates a patient-centred, discreet, and proactive approach with a proven ability to prioritise workloads, ensure compliance, and streamline operations.

Committed to supporting the delivery of high-quality healthcare services.

12 Point Care Limited – The Sollershott Surgery

Medical Secretary/Medical Administrator | November 2022 – Present

• Process and manage patient referrals, private medical reports, and Subject Access Requests in strict adherence to GDPR.
• Serve as a key liaison between patients, healthcare providers, and third-party agencies such as DWP, DVLA, and insurers.
• Coordinate with GPs and clinical staff to ensure seamless patient care and workflow.
• Manage QOF scheduling, director meeting support, and implementation of administrative improvements.
• Oversee induction training for new staff and contribute to practice-wide development initiatives.

Medical Administrator | March 2022 – Present

• Maintain and accurately code patient records using SNOMED CT, ensuring completeness and compliance.
• Support clinicians with administrative and documentation needs, contributing to efficient service delivery.
• Ensure strict adherence to healthcare regulations, including data protection and clinical governance.
• Collaborate on policy and process improvements aligned with national standards.

Medical Receptionist |April 2021 – March 2022

• Acted as first point of contact for patients, ensuring they feel valued and respected.
• Scheduled appointments, managed repeat prescriptions, and supported urgent/emergency triage.
• Ensured accurate communication between patients and the clinical team.

Education & Qualifications

North Hertfordshire College | 2003 – 2004

• Level 3 Diploma in Anatomy & Physiology
• L3 Diploma in Swedish Body Massage

The Highfield School | 1992 – 1998

• GNVQ in Business (Intermediate)
• GCSEs: 7 subjects including English (B) and Maths (C)

Professional Awards & Certifications

• Basic Life Support Training
• Medical Terminology
• Subject Access Request Training
• CII Award in Financial Administration (CF1, FA1, FA2) – 2014
• CII Certificate in Financial Services (LP1, LP2, LP3) – 2017
• CII Diploma in Regulated Financial Planning (RO1) – 2018
• Institute of Customer Service Certificate
• Planning and Integration – Mergers & Acquisitions
• Performance Management
• Change Management
• MHFA – Mental Health First Aid
• Insights Discovery – Personal Reflection
• Mindfulness – Stress Management
• Stand & Deliver – Presentation Skills
• Theme & Cue – Difficult Conversations
• Quality Questioning – Interview Techniques