Racheal Dean

Accomplished Administrator and Secretary with over 28 years of experience across healthcare, finance, HR, and logistics. Expert in managing complex workloads, delivering high-quality support, and maintaining exceptional accuracy in fast-paced environments. Proficient in Microsoft Office and specialist systems like SystmOne, with a proven track record of building strong professional relationships and handling confidential information with discretion.

Background includes proven experience in team leadership and line management.

Hire Desk Administrator at SOURCE UK (2024-07 – Present)

• Manage customer enquiries via all means of communication
• Prepare quotations, process orders and raise invoices
• Schedule deliveries, collections and driver routes
• Coordinate equipment servicing, maintenance and safety inspections
• Resolve customer queries quickly and professionally
• Support the daily running of a busy hire desk
• Managing financial compliance by authorising income invoices and resolving supplier queries

Medical Secretary at NHS Foundation Trust (CAMHS) (2023-02 – 2024-06)

• Supported three Consultant Psychiatrists and one Nurse Prescriber
• Managed a patient caseload of over 160 service users
• Maintained diaries and arranged clinical appointments
• Produced GP assessment letters and medical correspondence
• Maintained patient records using SystmOne
• Managed referrals, patient discharges and clinic outcomes
• Organised multidisciplinary meetings and produced notes
• Responded to patient and family enquiries with professionalism and empathy
• Working in extremely challenging environments and safeguarding situations due to patient poor mental health and wellbeing during a time where specialist support is required

HR & Compliance Administrator at Stadium MK (2022-07 – 2023-02)

• Processed recruitment documentation and employment contracts
• Managed DBS applications and renewals
• Requested employment references as part of the employee life cycle
• Advertised vacancies
• Supported recruitment campaigns and attended job fairs to promote Stadium MK businesses (Umbrella of around 7)

Finance Administrator at The Open University (2020-03 – 2022-06)

• Processed partner payments and finance requests
• Raised journals, invoices and credit notes
• Completed account reconciliations and investigations
• Managed financial administration for allocated projects
• Supported Finance Business Partners with daily financial activities

Personal Assistant at All Floors UK Ltd (2017-10 – 2020-03)

• Raised invoices and monitored payments
• Managed engineers' diaries and schedules
• Investigated account queries
• Coordinated customer care for Bellway Homes
• Answered telephones and welcomed visitors

Supplier Delivery Compliance Administrator at John Lewis Partnership (2014-06 – 2017-10)

• Investigated supplier invoice queries
• Maintained supplier compliance records
• Produced reports for management and buying teams
• Liaised with suppliers and internal departments to resolve issues
• Built strong supplier relationships

Volunteer Teaching Assistant at Cedars Combined School (2013-01 – 2014-12)

Case Manager (Commercial Mortgages) at Money Cubed (2012-01 – 2013-12)

Volunteer at Keech Hospice Care Charity Shop (2011-01 – 2012-12)

Centre Manager at Avanta Management Services Ltd (2004-01 – 2006-12)

Service Coordinator / Assistant Manager at MWB Business Exchange (1997-01 – 2004-12)

GCSEs in English, Maths, and Science – Stantonbury Campus