Head of Operations- First & Middle Transport - Relay Technologies
(2023-08)
First Mile and Middle Mile Operations leadership
- Conducted a full third-party transport tender to find the best rates on the market, onboarded a new supplier with better service and rates.
- Planned scheduling and deployment of LGV and HGV curtain and rigid vehicles, ensuring best use of resources.
- Saved over £3,000 per week and cut first mile cost from 40p-10p per parcel by optimising routes, improving fill rates with client through better loading, and rate negotiations with suppliers.
- Grew the first mile linehauls from 20 per week to over 110 journeys per week (outside of peak).
- Expanded services to 7 day operation.
- Worked with the suppliers to install telematics on vehicle to improve tracking visibility.
- Improved and maintained 98% on-time at depot and clients.
- Created a transport application to record collection data that drives on-time and cost reporting.
- Created and implemented processes for on demand collections from international customer brokers.
- Negotiated a 4 hour SLA for cancellation of vehicle with no charge.
- Implemented Relay owned assets and created an asset application and SOP to protect assets from loss.
- Improved the marketing and courier growth strategy in preparation to grow the fleet from 8 – 70 drivers in London ahead of peak 2023.
- Expanded the middle mile fleet to Manchester to cover the North West launch. Conducting market research to ensure shift rates were competitive with the market.
- Drove down CPP on the MM from 36p-12p per parcel by improving vehicle utilisation from 40%-+70% and creating SOP for vehicles to be sized before a shift is completed to maximise capacity further.
- Conducted deep dive analysis which showed that for middle mile routes to be more cost efficient we required the store management function to reduce from 70 stores to 50 in order to improve cost via improved route length and density.
- Automated the shift booking process so drivers could choose when and where they worked with Relay.
- Project managed the launch of an inhouse middle mile driver app that improved the quality of the drivers experience with Relay, reduced the number of apps the drivers had to use and streamlined the user flows to make them more intuitive and easier to interact with.
Senior Operations Manager - Relay Technologies
(2023-03 - 2023-08)
- Entered a start-up business as number 11 employee.
- Successfully built out a live operations team that communicated directly with last mile drivers.
- Created and implemented operational policies and processes that set the foundations of how the business operations.
- Managed the daily last mile operation ensuring, all last mile routes were covered during period of start-up growth.
- Supported with successful launch and retainment of new clients such as ASOS, THG and JD Sports which were pivotal to the success of Relay at Series A stage.
- Relay successfully secured £10million seed fund In August 2023, the 2nd largest in Europe.
Senior Regional Manager - Stuart - Yorkshire
(2020-09 - 2023-03)
- Responsible for the overall performance and cost success for the Yorkshire region.
- Oversaw performance improvements from 80% DOT to 93% DOT.
- Reduced initiative spend to the lowest in the country from £1.10 to £0.72.
- Lead 100% growth in volume in existing areas of Yorkshire.
- Efficient fleet management to increase Ride per hour from 1.4RPH to 2.2RPH across Yorkshire.
- Formulate business plans for future expansions to new areas and cities.
- Continuous operational innovation to develop better tools to push performance boundaries.
- Operational lead for the Tesco launch.
- Lead in projects to build UK wide operational processes - Event playbooks, Extreme Weather process.
- People Manager- Lead the hiring process, development conversations, mentoring.
- Lead in the team - acted as a sounding board for the Regional Managers, coached junior members of the team for Regional manager positions a collated and delivered difficult feedback to Ops director around team dynamics and culture.
International Operations and Solutions Manager - Evri (formally Hermes Parcelnet)
(2015-07 - 2020-09)
- Management of the International business operations.
- Identify opportunities for improvement and growth within the product.
- Leading the development and delivery of operational product development plans- Boohoo same day into Ireland, Italy 4 day service.
- Delivering cost saving through CI with a figure of £1.1million- linehaul renegotiations, new supplier integrations, trailer efficiency.
- Experience supporting Directors and Senior Board members in delivering business critical projects for clients.
- Ownership of KPIs ensuring on time delivery of fast-moving parcels.
- Instrumental in building and implementation of solutions in situations of commercial opportunity and risk.
- Experienced in writing and implementing new operational processes to decrease operational cost and boost revenue- Direct to country, parent and child scanning.
- Primary lead on international projects- Brexit, new supplier integration, transport optimisation.
- Responsible for operational aspect of client onboarding through nursery stages.
- Budget and forecasting experience.
- Transport planning.
- Peak planning.
- External supplier management for both transport and service suppliers, strengthening partnerships to open commercial opportunities.
- Cross functionally work across departments, depots and hubs to confidently convey company vision to influence and implement change in the operation.
- Strong ability to lead teams.
- Passionate people manager- involved in hiring process, coaching and mentoring experience.
Globalisation Efficiencies Manager - Hallmark Cards UK
(2015-01 - 2015-07)
International Product Manager - Hallmark Cards UK
(2013-10 - 2015-01)
