Natalie Earnshaw

Compassionate care professional skilled in providing daily living assistance. I am committed to providing a safe and comfortable environment for clients, while maintaining their independence and dignity. Proven ability to liaise with families and health care professionals to ensure optimal care for clients.

TEC Triage Officer - Carelink- Bury MBC - Bury, Lancashire

(2023-05)

• Undertake general office duties, making appointments, inputting information on Protocol and other computer systems.
• Adhered to policies and procedures for smooth daily operations.
• Carry out assessments with the individual and family, to help identify the relevant equipment needed to help the individual remain safe in their own home.
• Install Carelink and Carelink TEC equipment, following correct procedures and safe practices.
• Received and efficiently handled queries.
• Interacted professionally with customers, staff and general public.
• Protected information and maintained confidentiality.
• Helped clients feel welcome by conversing warmly and professionally answering questions.

Support Worker - Support at Home- Bury MBC - Bury, Lancashire

(2017-01 - 2023-04)

I worked within the Support at Home team for 6-7 years. The role involved visiting people within their own homes, to offer a befriending service to vulnerable people.

• Assessed customer needs and suggested relevant or services to meet needs.
• Handled team filing, data entry and recordkeeping.
• Worked well with team members.
• Protected information and maintained confidentiality.
• Built trusting relationships with Support at Home customers.

Support Worker - Grundy Day Care Centre - Bury, Lancashire

(2007-03 - 2008-03)

• Worked well with team members to complete tasks.
• Protected information and maintained confidentiality.

Care Assistant - Hazelhurst EPH - Bury, Lancashire

(2003-01 - 2007-01)

• Shared important information with team members and family members to build support for patient needs.
• Bathed, dressed and groomed patients unable to independently able to manage care tasks.
• Used safe practices to position patients on equipment, move between beds and chairs, and transport to new rooms.
• Completed basic hygiene support for patients with limited or no mobility.
• Assisted patients at meal times.
• Assisted patients with all daily living activities.
• Updated patients and loved ones about health conditions and treatment plans.
• Delivered top-quality service and support to patients, building strong relationships and meeting individual needs.

Level 3 in Access to HE-Nursing & Allied Professions - Nursing & Allied Professions - Bury College (2014-09 - 2016-07)

GCSE - Mathematics - Bury College (2014-09 - 2015-05)

GCSE - English - Bury College (2014-09 - 2015-05)

ICT Level 2 - Information and Communications Technology - Bury College (2014-09 - 2015-05)