Natalie Lydon
Primary Care Coordinator
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About
Research and project professional with nearly 20 years' experience across healthcare, pharmaceutical, higher education and regulated research environments, including extensive experience coordinating complex research and multi-stakeholder projects. Highly experienced in working to strict regulatory and medical requirements, including GMP and GCP guidelines, with knowledge of ICH. Strong scientific background with a Master’s in Chemistry and proven experience in project planning, protocol and study design, research delivery, data analysis and reporting, as well as quality and audit compliance.
Highly organised and detail-focused, with experience managing project documentation, timelines, KPI tracking, budgets and stakeholder management across complex projects. Now seeking a role where I can apply my scientific, research and project coordination experience to meaningful work and continue to develop my career.
Experience
Primary Care Coordinator - Hull York Medical School
(2024-06)
Coordinate multi-site NHS clinical placement programmes, ensuring quality, compliance and consistent learner experience.
- Manage complex placement and quality data across primary care, hospital and community settings, ensuring data accuracy and regulatory compliance.
- Produce reports and analysed trends to support quality assurance, service improvement and operational decision-making.
- Collaborate with NHS partners and academic teams to improve placement quality through evidence-based recommendations.
- Built strong relationships with placement providers, supporting continuous improvement through effective communication and problem-solving.
- Impact: Led enhancements to quality assurance processes, implemented SOP monitoring frameworks and created KPI and process tracking to strengthen overall ways of working and operational oversight.
Project Coordinator - The University of Hull
(2021-12 - 2024-06)
Coordinated a large multi-agency partnership (Humber Social Work Teaching Partnership), involving universities, local authorities, NHS and charities under Department for Education funding.
- Supported successful delivery against DfE-funded objectives and KPIs within defined timelines and governance requirements.
- Designed and implemented performance dashboards, tracking tools and budget monitoring systems to improve transparency and accountability.
- Produced formal impact reports and submissions to the Department for Education.
- Coordinated cross-organisational stakeholder meetings, training programmes and regional events to strengthen collaboration.
- Impact: Delivered two successful grant-based projects, enhanced partnership reporting accuracy, improved inter-organisational alignment and supported strategic decision-making.
Founder & Director - Parent & Baby Wellbeing Company
(2021-05 - 2026-02)
Founded and led a community wellbeing organisation, developing transferable leadership, operational and strategic expertise.
- Designed and delivered structured courses and workshops, embedding evaluation and continuous improvement. Ensuring the embedding of strict health regulations and guidelines.
- Managed financial planning, budgeting, compliance, safeguarding and GDPR processes.
- Developed digital communications, website, social media and engagement strategies.
- Transferable strengths: Independent leadership, self-motivated, service design, financial oversight, stakeholder engagement, relationship management & performance evaluation.
Global Systems & Best Practices Coordinator - Reckitt
(2019-12 - 2021-12)
Appointed into a newly created global role to strengthen governance and operational consistency across all sensory, consumer and insight teams, working with medicines and medical devices.
- Designed best-practice frameworks for research delivery aligned to BSI, ISO, regulatory and ethical standards. Liaising with internal Clinical Teams to optimise guidelines and WoW.
- Developed KPI dashboards and tracking tools to improve project tracking and visibility.
- Ensured compliance with strict BSI, ISO, medical, regulatory and ethical standards across multi-country projects, covering medicines and medical devices.
- Created onboarding materials and training resources to embed consistent global standards.
- Impact: Created a global best practice framework that aligned international teams, embedding regulatory and ethical standards and introducing monitoring and prioritisation systems.
Consumer & Sensory Insight Associate Team Leader - Reckitt
(2013-08 - 2019-12)
Delivered end-to-end qualitative and quantitative research and insight projects across healthcare and strictly regulated product categories, including medicines and medical devices.
- Designed mixed-method research studies, writing protocols and selecting appropriate qualitative and quantitative methodologies aligned to research objectives.
- Moderated structured interviews and facilitated small-group discussions to explore user behaviours, perceptions and unmet needs.
- Conducted thematic analysis and translated complex findings into structured reports and executive-level presentations, to support senior decision-making.
- Line managed and mentored junior team members, overseeing resource management.
- Impact: Continuously supported global product teams to deliver successful product launches.
Earlier Roles in R&D FMCG - Reckitt & Arch Chemicals
(2006 - 2013)
- Conducted research, insight, product development and compliance projects, as well as leading internal and external audits within regulated laboratory and healthcare environments.
Education
Master’s - Chemistry - The University of Hull (2008)