Natalie Maphumulo

Answer and manage all calls professionally and promptly. Screen, route, or message incoming calls accurately. Greet clients and visitors warmly and manage reception duties Manage voicemails, boardroom bookings, and VC (video conferencing) setups.

Ensure the reception area is tidy, clean, and presentable at all times. Manage incoming/outgoing mail and couriers, logging deliveries and directing them correctly. Order monthly stationery and groceries for the office and sites Coordinate food/snacks for meetings and Director lunches when required

Receptionist / Secretary - Capital Media Group

(2016 - 2020)

• Answer and manage all calls professionally and promptly. Screen, route, or message incoming calls accurately. Greet clients and visitors warmly and manage reception duties
• Manage voicemails, boardroom bookings, and VC (video conferencing) setups. Ensure the reception area is tidy, clean, and presentable at all times. Manage incoming/outgoing mail and couriers, logging deliveries and directing them correctly. Order monthly stationery and groceries for the office and sites
• Coordinate food/snacks for meetings and Director lunches when required
• Handling of the Directors Diary daily and send out meeting requests. Ad hoc duties(events hosting for launches)
• Assist with handovers and provide overflow admin support across departments. Support the Office Manager with day-to-day administrative tasks
• Coordinate with municipal offices as needed
• Assist with checking and submitting mobile phone claims for staff. Ensure accurate tracking and delivery of items in and out of the office
• Book, prepare, and manage meeting rooms
• Monitor and maintain cleanliness and readiness of shared spaces. Ensure that office supplies and refreshments are always stocked and available
• Report any faults in the building to maintenances

Property Maintenance Assistant / Receptionist - Kamdar Properties

(2021 - 2021)

Dealing with Agents and Property Managers. Property Maintenance Assistants often report to property managers or agents and must work closely with them.

• Performs routine upkeep, minor repairs, and preventative maintenance on residential or commercial buildings, ensuring they remain safe and functional.
• Tenant Support: Responding to maintenance requests (work orders), providing high-quality customer service, and addressing tenant complaints.
• Contractor Coordination: Assisting property managers by liaising with external contractors to ensure repairs are completed on time and to standard.

Teachers Assistant/ Secretary - Thornville State Aided School

(2020 - 2021)

Work closely with our academic staff in the classroom daily. Offer general Teaching Assistance support to a phase or specific grade. Monitoring the progress of the children in accordance with the academic phase. Dealing with enrolment letters for scholars. Ensuring all documents are update and issuing of letters to parents as and when required.

Matric Certificate with Bachelors Pass - Accounting, Afrikaans, Business Economics, Economics, English, Life Orientation and Mathematical Literacy - Eastwood Secondary School (2005 - 2009)

National Diploma – Management Assistant (N4 – N6) - Communications, Computer Practice, Information Processing and Office Practice - Umgungudlovu FET College (2010 - 2011)

Diploma in Business Management and Entrepreneurship - Alison Online (2026)