Natalie Ricketts

I am a motivated and reliable University of Liverpool graduate with over five years of customer-facing experience across hospitality, retail and childcare. I am experienced in bar service, restaurant service, cash handling, customer relations and opening and closing procedures. I work independently and as part of a team in fast-paced environments with a strong work ethic and excellent communication skills.

Waitress at Pizza Workshop (06/24 – Present)

• Provide high-quality table service in a busy Italian restaurant.
• Oversaw seating customers, taking orders and delivering food and drink to the customers.
• Prepare and serve cocktails, coffees and other beverages.
• Balance Deliveroo, takeaway and telephone orders while serving up to 23 tables.
• Managed cash and card transactions alongside the end-of-day cashing up procedure.
• Frequently trusted with closing and securing the premises.

Bartender at Wickwar Wessex Pub Co. (07/22 – 08/23)

• Worked across two contrasting pub environments, including a busy late-night bar and an upmarket cocktail bar.
• Delivered efficient bar service during busy periods.
• Developed strong customer service skills and experience managing difficult situations professionally.
• Operated tills, handled cash and maintained stock levels.
• Frequently worked independently and was responsible for opening, closing and cashing up.

Market Research Interviewer at Mindset Research (02/24 – 04/24)

• Conducted telephone interviews with farmers on behalf of the NFU and recorded the data accurately.

Lunchtime SMSA at St John's CoE School (09/22 – 07/23)

• Supervised pupils during lunchtime to ensure their safety and well-being.
• Set up, cleaned and packed away dining areas.
• Maintained health and safety standards.
• Supported pupils with any issues and prompted positive behaviour.

Customer Assistant at Gardener's Patch / Full Basket (04/21 – 05/22)

• Served customers, replenished stock and managed cash transactions.
• Opened and closed the shop and was frequently the sole member of staff on shift.

Musician / Events work at Freelance (2018 – Present)

Have experience as a musician, artist liaison, and promoter representative, which has developed me into a personable, confident professional with strong skills in customer-facing roles.

BA (hons) in Popular music – University of Liverpool (2023 – 2026)

First Class honours

Artist development level 4 – Access Creative College (2022 – 2023)

Merit

A-levels – North Bristol Post 16 (2020 – 2022)

Music production (Distinction), Core Maths (A), History (B), Biology (B)

GCSEs – Cotham School (2015 – 2020)

Mathematics (8), Drama (8), Biology (8), English literature (7), English language (7), History (7), Statistics (7), German (7), Chemistry (6), Physics (6), Spanish (6), Music (6) PSHE: Preperation for Working Life (Level 2)