Natasha Cardus

I am a highly motivated individual with a proven track record of overcoming challenges both in the workplace and in my personal life. My experiences have equipped me with a unique perspective and the ability to adapt to various situations with resilience and creativity. I excel in leadership roles, where I can inspire and guide teams to achieve their goals while fostering an inclusive and supportive environment.

My determination and strong work ethic drive me to continuously grow, learn, and contribute meaningfully to any organization.

Dog Walking Business Owner - Self employed

(2026-04)

Started my own dog walking business when I felt like I couldn't fit in with the current work place and with this for my strengths I am providing personalized care and attention to each dog I work with. By establishing strong connections with both the dogs and their owners, I ensure that every pet receives tailored services that meet their unique needs. My self-sustainable business model allows me to create my own schedule and build lasting relationships with my clients by visiting their homes and maintaining a consistent routine

Water Specialist - Severn Trent

(2024-01 - 2026-03)

• Manage water quality processes for the mains renewal function.
• Ensure compliance with water quality standards and regulations.
• Conduct investigations for customer complaints or network issues.
• Drive operational improvements to enhance customer service quality.
• Support 3rd party teams such as Network plus by ensuring service quality requirements are met.
• Manage Sigma and Capita employees
• Support regional water resource planning groups with data and analysis.
• Handle calls, emails, and online messages to keep customers informed and make sure communication is clear and consistent
• Understand customer needs and deliver prompt, empathetic and effective service with a customer first focus.
• Maintain accurate records of customer interactions using CRM systems and internal databases
• Deliver training and development to external teams on company policies and customer service.
• Efficiently using SAP
• Understanding customer needs, providing quick service, effective customer service management, being customer-first, and prioritizing data security.
• Water meter specialist with new system
• Leak consumption specialist newly trained

Receptionist - NHS

(2023-07 - 2023-12)

• Booking in patients, answering calls and booking patients in as depending on situation of the patient, rotas opening and closing building.

Customer Service / Baker - Costco

(2019-01 - 2023-07)

• Forecasting products to be produced day to day basis
• Dealing with customer requests and complaints with regards to orders
• Multiple tasking job roles with preparing the stock rotation of needed to ensure stock levels kept high
• Keeping inline with food regulations code

Landlord & Hospitality Manager

(2008-01 - 2019-12)

• Cellar trained along with line cleaning experience
• conference and banqueting style set ups, changing layouts and styles
• Menu setups concepts
• Housekeeping involvements of lining checks, setup's, staffing, covering and running room service
• Sliver service trained for high functions
• Personal license holder for life being able to sell, acquire and seize alcohol
• Liaising with new venders to bringing new custom to the
• Dealing with customer complaints and internal
• Updating and installing company software to minimise till time
• Learning KPI for the business needs
• Building repour with venders, customers, staff and owners
• knowing the regulars, maintenance on small issues. Holiday requests
• bookkeeping in invoices, wages, VAT, TAX and holiday request
• return back to work for incidents, sick leave and maternity cover
• health and safety checks back of house and front of house

BTEC Diploma - ICT - Derby college (2007-09)

L2 - Communications - Derby college (2007-09)

L2 - Key Skills Application of Number - Derby college (2007-09)

L2 - Improving own Learning - Derby college (2007-09)

L2 - Customer Service Qualification - Open university (2011)

L2 - Business Skills - Open university (2011)

L2 - Retail Operations - Open university (2011)

L1 - Accountancy - Open university (2011)

Qualification - Foundation Food Safety - Open study (2015)

L2 - Retail Operations - Open study (2015)

Training - Diversity and Equal opportunities - Open study (2015)

Training - Health and Safety - Open study (2015)

Qualification - Personal Licence Holder - Open study (2015)

Training - Conflict resolution - Open study (2015)