Natasha Naido

I am highly motivated and results-driven professional with 29 years of experience in the banking industry. Known for strong problem-solving abilities, effective communication skills, and a proven track record of delivering high-quality work under tight deadlines. Adept at collaborating with cross-functional teams and continuously seeking opportunities for professional growth and improvement.

FNB card - Data capturing - First National Bank

(1995-01 - 1997-12)

• Data capturing

Credit controller - Wesbank

(1998-01 - 2002-12)

• Telephonic contact as means to collect or make short arrangements on outstanding balances.
• Attend to relevant customer requests set off's, statements, letters, Itc amendments.
• Confirm / update customer records and trace accounts where unable to contact on numbers on file.
• Send letter of demand where there's no response or payment from the client before handing the account over to the attorneys.
• Refer accounts to their designed or intended area (administration or sequestration orders, debt review etc)
• Refer fraudulent accounts to hot card listing department
• Send contact letters where a client defaults on a payment & there's no contact numbers on system.
• Make sure that all cards have been returned or impounded if not matter to be handed over to the customer liaison officer department for them to visit customer & impound card.
• If client is under administration / sequestration, obtain all necessary details (date, administrators details etc...)
• Refer accounts to legal department (customer unemployed, overseas, abscondence, etc....)

Card collections - First National Bank

(2002-01 - 2007-12)

• Compliance with statutory regulatory and supervisory requirements to protect the reputation of the group and to avoid legal action in respect of regulatory compliance matters.
• Telephonic collections of overdue amounts, obtaining a ptp for the required amount due.
• Refer relevant customer request e.g. letters, charge backs, setoffs, debit orders, etc to the backup clerk for actioning.
• Maintain call activity as well as breaks at nominated levels (talk and wrap, connects per hour).
• Ensure efficient and quality service to customers.
• Revoke accounts within policy that are identified as high risk.

Attorney liaising officer - First National Bank

(2007-01 - 2011-12)

• Telephonic collections on arrear accounts.
• If client cannot pay the account refer matter to the attorney's for further collections.
• Trace accounts where there is no contact.
• Follow up with attorney's on action taken.
• Setoffs
• Handling of incoming and outgoing calls.
• Provide customer service.
• Meet a monthly target.

Card fulfillment - First National Bank

(2011-07 - 2015-12)

• Outbound call center agent (new applications, limit increases and upgrades)
• Telephonic contact to existing and non-existing clients for outstanding documents regarding new Credit Card Applications, limit increases on existing cards and upgrading of existing cards.
• Quote Discussions and finalizing of credit card applications.
• Dealing with clients daily internally and externally.

Card fulfillment - First National Bank

(2015-03 - 2020-12)

• Validating of client's documents
• Opening New Credit Cards /Limit Increases/ Upgrades
• Requesting of Outstanding Documents Credit Accessing / Score card/calculator based
• Closing of cases and referring of new cases to be created Reassigning cases that's not on the data base calculator Creating new cases

RNC Card fulfillment (Administration officer) - First National Bank

(2020-06 - 2024-12)

• Downgrading of Private Clients Credit Cards
• Capturing on hogan of Product Changes
• Sending out quotes to clients
• Processing of quotes
• Providing Feedback

Salary validations (Administration) - First National Bank

(2024-07)

• Uploading of bank statements to clients profiles
• Validating documents

SHARICREST PRIMARY SCHOOL (1982-01 - 1988-12)

NQF 4 (Secretarial) - Secretarial - MJ JOOSUB TECHNICAL HIGH (1989-01 - 1993-12)