Natasha Simmonds
Service Coordinator – Hospital Social Work Team
Talent
HuddersfieldMember since October 14, 2026
Care Act assessments and identification of care and support needsComplex case management and risk assessmentPerson-centred care planning and reviewSafeguarding adults and reviewing safeguarding plansMultidisciplinary team (MDT) working and collaborative decision-makingCrisis intervention and hospital avoidanceAdult social care legislation and statutory responsibilitiesHospital discharge planning and service coordinationLiaison with families, carers and external providersPromoting independence, choice, dignity and wellbeingClinical experience, including venepuncture, cannulation and ECGsExcellent written and verbal communicationStrong organisational, assessment and evaluation skillsIT proficiency and accurate record-keepingEmpathy, emotional intelligence and a calm, professional approach
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Care Act assessments and identification of care and support needsComplex case management and risk assessmentPerson-centred care planning and reviewSafeguarding adults and reviewing safeguarding plansMultidisciplinary team (MDT) working and collaborative decision-making
About
Experienced and proactive Service Coordinator with a strong background in NHS services, adult social care, hospital discharge and community-based support. Skilled in managing complex cases, carrying out Care Act assessments, developing person-centred care plans and coordinating support for vulnerable adults with a range of needs. Confident working collaboratively with multidisciplinary teams (MDTs), families, carers and external service providers to achieve positive outcomes and promote independence.
Strong understanding of safeguarding, relevant legislation and crisis intervention, with excellent communication, organisational and assessment skills. Passionate about delivering compassionate, effective and person-centred care.
Experience
Service Coordinator – Hospital Social Work Team
(2022-03)
- Manage a caseload of adults with increasingly complex needs, assessing individual circumstances, risks and support requirements to determine appropriate interventions.
- Carry out Care Act assessments to identify eligible care and support needs, promote wellbeing and support individuals to maintain their independence.
- Develop and review person-centred care and support plans, ensuring services are appropriate, proportionate and responsive to changing needs.
- Attend weekly multidisciplinary team (MDT) meetings, working collaboratively with health and social care professionals to discuss complex cases, coordinate interventions and agree appropriate support and discharge arrangements.
- Complete crisis intervention assessments and identify suitable care provision to prevent unnecessary hospital admissions and support safe transitions back into the community.
- Work closely with vulnerable adults, families, carers and service providers to understand individual circumstances and ensure support is tailored to their needs.
- Apply relevant legislation, policies and procedures to inform assessment, care planning and decision-making.
- Review safeguarding plans, recognise potential risks and take appropriate action to protect adults at risk.
- Promote independence, choice, dignity and wellbeing by helping individuals maximise their abilities, strengths and existing support networks.
- Maintain accurate and timely records, ensuring assessments, decisions and care plans are documented effectively.
Frailty Coordinator - NHS
(2019-09 - 2022-02)
- Managed an individual caseload of 11 patients, coordinating care according to their clinical needs and personal circumstances.
- Attended multidisciplinary team (MDT) meetings to discuss patient needs, contribute to care planning and support effective discharge arrangements.
- Developed person-centred care plans in collaboration with patients, families and healthcare professionals.
- Undertook clinical duties, including venepuncture, cannulation and performing ECGs.
- Liaised with patients and their families to provide updates, discuss care requirements and support informed decision-making.
- Coordinated discharge planning and helped patients access appropriate health, social care and community services.
- Monitored changing patient needs and worked collaboratively with colleagues to ensure continuity of care.
Discharge Assistant - NHS
(2018-02 - 2019-08)
- Coordinated discharge administration, including the preparation and handling of discharge summaries.
- Liaised with patients and their families to communicate discharge arrangements and keep relevant parties informed.
- Organised transport home where required, helping to ensure safe and timely discharge.
- Worked with relevant hospital departments and healthcare professionals to support an efficient discharge process.
- Maintained accurate documentation and supported effective communication between patients, families and care teams.
Medical Records Administrator - NHS
(2008-08 - 2018-02)
- Maintained and organised paper-based patient records, ensuring accurate filing, tracking and timely delivery to relevant hospital departments.
- Supported the transition from paper records to digital systems, assisting with the transfer and integration of records into the new system.
- Helped colleagues adapt to the digital records system by providing guidance and training to less experienced team members.
- Ensured patient records were handled accurately, confidentially and in accordance with relevant procedures.
- Developed strong administrative, organisational and IT skills while working in a busy healthcare environment.
Education
Diploma - Business Administration - Wakefield College (2017-01)
Skills
Service CoordinatorHospital Social Work Team
