Natasha Wheatley

My name is Natasha Wheatley, I am based in Watford/London. I recently graduated from Solent University and received a 2:1 in my Marketing Degree. My interests and hobbies include baking, wildlife, and I am currently learning a new language.

I am passionate about equality and fairness. My work experience is based around customer service and experience, as well as some medical knowledge. I have worked as a receptionist during my time at University, but most recently I have worked in a medical secretary access role coding documents onto medical records.

My skills include excellent Communication skills and customer service; maintaining confidentiality; teamwork; clerical and administrative work; scheduling and time management, built excellent client relationships through professionalism; training in first aid, fire and substance safety, confidentiality, and data handling; digital and computer literacy; and flexibility and adaptability to new or changing environments and/or roles.

Workflow/Medical Secretary Access Role (SOLENT NHS TRUST)- Southampton (July 2023-Present)

• This role was offered to me by Solent NHS Trust at the end of my residency in Southampton, as I moved back to London after finishing my degree.
• This job involves working from home full time, processing and coding medical documents from all across the UK onto patients medical records, ensuring any action or follow ups are made and assigned to the appropriate clinician or department.
• This role was a major step up for me within the trust, and has allowed me to broaden my computer skills and medical knowledge further.
• This role requires extensive knowledge of the trusts clinical system, excellent time management, deciphering and understand medical terminology, and working from home whilst still a member of the team to ensure targets are met.

Clerical Administrative Role/Receptionist (SOLENT NHS TRUST)- Southampton (January 2022-July 2023)

• This job required excellent computer skills and system knowledge, and focused greatly on maintaining patient confidentiality in all aspects.
• Customer service was still applied within this role, as although in a medical environment we are still aiming to provide an excellent and safe service.
• The role involved working in a medical environment overseeing approximately 25,000 patients; this meant safety precautions were focused on thoroughly.
• Furthermore, I was promoted to the specific role of working alongside carer's as the trusts Carer's Champion - I was approached for this role after being mentioned by colleagues, this meant I was an additional support for carers of those who are unwell, and meant I was providing guidance and information to these patients.
• I often presented meetings on my specific role in the practise and within the trust, focusing on the importance of carers support, but also what being a receptionist entails.

Receptionist: Ashley Hotels – Southampton (March 2021 to November 2021)

• This job required knowledge of computer skills along with cash handling.
• The job MAINLY involved checking people in and out of the hotel, maintaining cleanliness and hygiene throughout the property, aiding guests with queries or complaints etc.
• Here I completed training in fire and substance safety, as well as medical training in CPR and anaphylaxis.
• I made and answered calls, dealt with bookings, enquiries, complaints, refunds and frequent questions about the hotel and its surrounding area. In addition to this, the role required excellent managing of dates and the hotels calendar, as well as brilliant organisational skills.
• This job required sorting of paperwork and maintaining a clean and organised workspace for yourself and the team.
• This role also allowed me to work alongside the Home Office, as we had overseas migrants as guests.

Retail Assistant: Morrison's Plc – Watford (April 2020 to September 2020 and December 2020)

• In this role I received training in checkouts, customer services, cash handling etc. Furthermore, I worked in and around food safety and hygiene and ensured sufficient product packing.
• I worked here full time as a customer assistant but would often work overtime in other departments when needed.
• Responsibilities of the role included excellent time management, the ability to work well with a team in an intense and busy environment, exceptional customer service skills and confidence in my knowledge of the sores layout and the company as a whole.
• I received basic health and safety training, food hygiene training, fire safety training and taught how to use equipment in the warehouse and shop floor safely and appropriately.

Barista/Waitress: Daisy’s in the Park – Watford (March 2018 to March 2020)

• This role involved responsibilities such as cash handling, customer service, working effectively in a team, making coffees, serving food, waiting on and cleaning tables, working on the tills etc.
• This was a very fast-paced and energetic environment, in which I succeeded in. I was a highly trusted member of the team.
• The role required precautions to be taken when in and around food, for example hygiene and safety for customers and staff; these were highlighted often during the job role.

Bachelor of Arts in Marketing 2:1

Solent University – Southampton (September 2020 to May 2023)

A-Levels in Psychology, Film studies and Drama (GRADES A, B, B)

St Joan of Arc Catholic School – Rickmansworth (September 2018 to May 2020)

GCSEs (General Certificate of Secondary Education) (10 GCSE’S: 4-9 inc. Maths and English)

St Joan of Arc secondary school – Rickmansworth (September 2013 to June 2018)