Lucrezia Bisconti

Aspiring to master the theories behind my ideas and adept at visual communication, my ultimate goal is to inspire others with my vision. I recognize the importance of articulating thoughts clearly and concisely. Actively seeking professional opportunities to enhance my skill set and foster continuous professional development.

Assistant Manager | La Nina Caffè & Mercato | Apr 2022 - Present

• Social Media Management: developed and executed impactful social media strategies to enhance brand visibility and engagement.
• Content Creation: produced compelling and relevant content for social media platforms and newsletters, including copywriting, graphic design, and post scheduling.
• Website Management: maintained and updated company websites, ensuring a user-friendly experience and accurate information for visitors.
• Event Organization: successfully planned and coordinated small-scale events, managing logistics, coordinating vendors, and overseeing attendee management.
• Shop Assistant: provided excellent customer service by assisting customers, offering product information, and handling sales transactions to ensure a positive shopping experience.
• Barista: demonstrated proficiency as a barista, preparing and serving beverages according to customer preferences, maintaining café cleanliness, and delivering friendly customer service.
• Customer Care: addressed customer inquiries, promptly and professionally resolved issues or complaints, and ensured overall customer satisfaction.

• Proficient in social media management and content creation for platforms and newsletters.
• Executed Facebook and Instagram advertising campaigns.
• Demonstrated project management skills as the lead for "Ghiacciolico" project.
• Provided crucial support to the General Manager in various operational tasks.
• Served as the Safety Officer for Covid-19 protocols, including temperature measurements and green pass control.
• Managed front office responsibilities effectively.

Foundation Year in Business Managment | LCCA University London | 2023

Diploma in Management in business processes and information systems 4.0 in Tourism and Hospitality | Higher Technical Education (ITS) Puglia | Lecce | 2021-2022

Diploma in Hospitality Management | Iss “Presta - Columella” | Lecce | 2011 - 2016