Natasha Wood

Motivated and customer-focused professional with experience across sales, customer service, administration, reception and team leadership. I am confident working in fast-paced environments and enjoy building strong relationships with customers while delivering a high standard of service. My previous roles have developed my communication, organisation, problem-solving and time-management skills, as well as my ability to work independently and as part of a team.

I am enthusiastic, reliable and career-driven, with a strong work ethic and a genuine passion for helping customers achieve positive outcomes.

Membership Consultant at Goodlife Health Clubs (2026-01 – Present)

• Build strong relationships with prospective and existing members by understanding their individual health and fitness goals.
• Conduct tours, consultations and follow-ups while confidently explaining membership options and services.
• Manage enquiries through phone, email and face-to-face communication, providing professional and personalised customer service.
• Work toward individual and team sales targets while contributing to a positive and welcoming club environment.
• Maintain accurate customer information and follow up leads to maximise membership opportunities.
• Collaborate with the wider club team to support member retention, engagement and overall customer satisfaction.

Customer Service Advisor at HRP (2025-01 – 2026-02)

• Provided knowledgeable and responsive customer service to trade customers and engineers within the HVAC industry.
• Processed customer orders and enquiries through phone and email while providing product information and advice.
• Managed stock enquiries and resolved delivery, invoice and product-related issues.
• Liaised with warehouse teams to coordinate orders and ensure timely dispatch.
• Developed strong customer relationships through efficient, professional and solutions-focused service.
• Maintained strong product knowledge and used problem-solving skills to resolve customer enquiries effectively.

Reception Supervisor at Yard Ball (2024-07 – 2025-02)

• Supervised reception operations and ensured customers received a welcoming and positive experience.
• Greeted and checked in customers while managing bookings, schedules and customer enquiries.
• Answered phone calls and provided information about activities, bookings and services.
• Managed customer flow throughout the venue and ensured schedules were maintained.
• Supported the team in maintaining high standards of customer service and presentation.

Key Holder at Pandora Meadowhall (2021-10 – 2024-06)

• Delivered personalised customer service and created positive shopping experiences.
• Worked toward individual and store sales targets while identifying customer needs and recommending suitable products.
• Opened and closed the store, handled cash and completed daily operational responsibilities.
• Supported and supervised team members to help achieve store goals.
• Assisted with maintaining high visual, operational and customer-service standards.
• Built strong communication and leadership skills through working in a busy retail environment.

Coach at Sheffield FC (2021-06 – 2023-09)

• Planned and delivered activities for groups of 20+ children in a safe and engaging environment.
• Led a variety of sporting, creative and educational activities.
• Communicated effectively with children and adapted activities to suit different abilities and needs.
• Maintained a positive, inclusive and encouraging environment.

Activities Leader at Sheffield United Community (2019-08 – 2021-03)

• Designed and delivered engaging activities for children aged 5–15.
• Developed activities focused on sport, healthy eating and wellbeing.
• Managed groups of children while ensuring their safety, participation and enjoyment.
• Used creativity and organisation to plan varied activities throughout school holiday programs.