Nathalie Barden

An accomplished Facilities Management professional with extensive experience delivering compliance, operational excellence and estate management across residential, heritage, commercial and supported housing environments. Experienced in leading multi-site facilities operations, higher-risk residential buildings, statutory compliance programmes, contractor governance and capital projects. Recognised for driving strategic improvements, strengthening compliance frameworks, enhancing contractor performance and implementing robust systems and processes that improve efficiency, accountability and service delivery.

A proactive and commercially aware leader with strong stakeholder management skills, a collaborative approach to team development, an emphasis on proficient cost control and a proven ability to create and promote safe, compliant and customer-focused environments.

Facilities Operations Manager - Riverstone Living - Kensington and Fulham

(2026-02)

Supporting the Head of Facilities in the operational management of two luxury later-living developments at Kensington and Fulham.

• Providing oversight of statutory compliance, maintenance operations and building safety across complex residential environments, including higher-risk building considerations.
• Leading and monitoring Planned Preventative Maintenance (PPM) programmes to ensure compliance, asset reliability and operational efficiency.
• Working closely with Riverstone's Business Analyst to drive system improvements to contractor onboarding, mobilisation and management processes through the development and optimisation of the Dwellant CAFM system.
• Leading initiatives to improve contractor governance, visibility and accountability through enhanced reporting, record management and process automation.
• Establishing regular Facilities Review Meetings across both sites to strengthen collaboration between maintenance engineers, facilities administration and residence teams.
• Supporting compliance assurance across fire safety, mechanical and electrical systems, water hygiene, lifts and other critical life safety building systems.
• Managing defect remediation programmes and coordinating contractors to ensure timely resolution of building and resident-related issues and defects.
• Reviewing maintenance strategies, contractor performance and service delivery standards to drive continuous improvement and operational excellence.
• Working closely and collaboratively with General Managers, House Managers, Health & Safety and Development Teams and specialist consultants to ensure safe, compliant and resident-focused operations.

Estate & Facilities Manager - PCC of St Stephen's Church, East Twickenham - East Twickenham

(2023-09 - 2025-11)

Full oversight of estate, facilities and property management across church, community centre and residential portfolio.

• Ensuring statutory compliance across fire safety, electrical, gas, Legionella, PUWER and asbestos.
• Coordinating contractors and delivering major capital works including stonework remediation, lighting upgrades and refurbishment projects.
• Developing robust PPM systems, improving operational processes and strengthening compliance documentation.
• Managing maintenance and restorative works to Grade II listed buildings using heritage-sensitive approaches.
• Preparing and submitting faculty applications and liaising with the Diocesan Advisory Committee (DAC) and quinquennial inspectors.
• Managing tenancy processes including AST renewals, safety compliance and landlord obligations.
• Providing budget oversight, tender preparation, contractor evaluation and value-for-money reviews.

Facilities Operations Manager - PCC of Christ Church, Turnham Green - West London

(2019-09 - 2023-08)

Managed facilities operations for a high-footfall West London church and community complex.

• Delivered compliance frameworks, contractor management, maintenance planning and H&S systems.
• Implemented improved asset tracking, risk assessments and operational processes.

Fire Door Surveyor - St George's University Hospitals NHS Foundation Trust

(2014-01 - 2014-05)

• Conducted fire-door inspections and produced compliance reports.
• Worked within NHS fire safety frameworks.

Mental Health Support Worker and Housing Manager - Sanctuary Carr-Gomm Housing Group

(2007-02 - 2010-02)

Managed supported accommodation unit for adults with complex dual diagnosis needs.

• Coordinated multi agency support and developed care plans.
• Collaboration with social services, primary care trusts and CPNs.

Support Worker and Housing Manager - Sanctuary Carr-Gomm Housing Group

(2005-04 - 2007-01)

Supported residents with complex needs in a two year independent living programme.

BSc (Hons) - Experimental Psychology - University of Bristol A Levels - The Abbey School, Reading