Nayanika Singh

Results-driven Senior Compliance, Billing Operations, and Client Onboarding Analyst with 4+ years of experience supporting UK-based financial and operational processes. Expert in stakeholder management, issue resolution, compliance reviews, account setup, reconciliation, reporting, and SLA management. Proven ability to manage high-volume portfolios, support cross-functional teams, maintain billing/operational systems, and deliver accurate results within strict deadlines.

Onboarding and Compliance Senior Analyst at KPMG Global Services (Present)

• Managed end-to-end onboarding and account setup processes for 500+ entities while ensuring compliance with UK regulatory frameworks and agreed SLAs.
• Resolved complex operational and client-related queries by coordinating with internal departments and external stakeholders.
• Supported the smooth functioning of onboarding and compliance systems by identifying process exceptions and escalating issues effectively.
• Worked collaboratively with cross-functional teams to resolve data, documentation, and operational exceptions within target timelines.
• Prepared operational reports, compliance statistics, and audit-ready documentation for managers and senior stakeholders.
• Supported process improvement initiatives, SOP development, and UAT testing for system upgrades and workflow enhancements.
• Handled multiple deadlines in a fast-paced environment while maintaining 100% quality scores for two consecutive years.
• Trained and mentored new team members on onboarding, compliance procedures and quality standards.

Process Executive at Cognizant Technology Solutions

• Performed bank reconciliations and supported finance operations for corporate banking clients.
• Liaised with banks and external stakeholders to resolve payment and reconciliation exceptions.
• Produced operational and management reports supporting audit reviews and month-end processes.
• Maintained accuracy and efficiency while handling high-volume transactional activities.

B.Com (Hons) in Finance & Management – Motilal Nehru College, University of Delhi