Catia Farias

Results-driven customer service and operations professional with over 10 years of experience in customer support, back-office administration, ecommerce management, and business operations. Proven ability to manage client relationships, handle high-volume enquiries, oversee bookings and contracts, and support sales teams using CRM systems. Bilingual in English and Portuguese, with strong organisational skills and a customer-focused approach.

Seeking a full-time remote role in customer service, administrative support, or ecommerce operations.

Business Owner - Cat Kustoms - Hull

(2025-03)

• Manage daily customer enquiries, bookings, and consultations.
• Provide quotations and detailed explanations of services.
• Perform vehicle diagnostics and coordinate required services.
• Maintain accurate customer records and service documentation.
• Deliver high-quality customer service and aftercare support.
• Perform vehicle tuning/remap software services.
• Manage full business operations including administration, finance, and customer service.
• Oversee company accounts, monitor income and expenditure, and maintain financial records.
• Handle supplier relationships, negotiate pricing, and coordinate parts ordering.
• Manage contracts and payments for utilities, insurance, internet, and service providers.
• Maintain organised records and ensure compliance with business obligations.

Business Owner / Manager - Janica Customs Garage - Hull

(2021-08 - 2024-08)

• Managed daily operations of a busy automotive service business.
• Handled customer bookings, quotations, invoicing, and service updates.
• Provided front-line customer support in person, via phone, email, and chat.
• Ordered parts, managed suppliers, and tracked stock levels.
• Processed warranty claims and resolved customer issues professionally.
• Oversaw workflow planning to ensure timely service delivery.
• Manage full business operations including administration, finance, and customer service.
• Oversee company accounts, monitor income and expenditure, and maintain financial records.
• Process payroll and manage employee payments.
• Handle supplier relationships, negotiate pricing, and coordinate parts ordering.
• Manage contracts and payments for utilities, insurance, internet, and service providers.
• Maintain organised records and ensure compliance with business obligations.

CEO - M Republic (Ecommerce Business) - Hull

(2015-05 - 2020-04)

• Managed online sales operations via eBay and other digital platforms.
• Created product listings and managed inventory systems.
• Processed daily customer orders and coordinated dispatch.
• Responded to customer enquiries via email and online messaging.
• Resolved complaints and handled returns efficiently.
• Maintained high levels of customer satisfaction and repeat business.

Back Office / Call Centre Assistant - Portugal Telecom / Vodafone Portugal - Lisbon

(2009-06 - 2014-10)

• Provided inbound and outbound customer service support.
• Assisted sales teams with product information and contract processing.
• Managed customer contracts and service agreements.
• Activated services and updated billing information using CRM and Frontend systems.
• Handled claims management and resolved account queries.
• Supported agents with product guidance and troubleshooting.
• Maintained accurate customer records and compliance standards.

GCSE Equivalent - Maths, Design, Portuguese, Geometry, English - Escola Secundária da Sobreda