Nayeamour

Enthusiastic and dependable retail and hospitality professional with a proven record of delivering high-quality service and maintaining strong customer satisfaction. Skilled in fast-paced environments where efficiency, teamwork, and attention to detail are vital. Brings experience in front-of-house operations, stock control, POS systems, and customer relations.

Recognised for maintaining composure under pressure and contributing to smooth daily operations. Passionate about creating positive customer experiences, supporting team success, and continuously developing new skills to enhance business performance. Now seeking an opportunity to grow within a dynamic retail or hospitality brand, where dedication, professionalism, and strong interpersonal skills can add value.

Crew Member - Wingstop - London

(2023-03 - 2023-11)

• Provided high-quality service in a busy, customer-facing environment, handling orders, payments, and food preparation.
• Assisted management in meeting daily sales and operational targets by ensuring smooth workflow and teamwork.
• Followed strict health and safety standards, maintaining a clean and well-organised workspace at all times.
• Engaged positively with guests, ensuring satisfaction and resolving issues swiftly to encourage repeat visits.
• Supported the training of new employees, promoting consistent service quality and adherence to brand values.
• Recognised by supervisors for reliability, punctuality, and consistent contribution to team success.

Retail Assistant - Calzedonia - Oxford Street, London

(2022-11 - 2022-12)

• Delivered a premium shopping experience by offering personalised service and in-depth product knowledge.
• Supported store visual merchandising and maintained displays to reflect new collections and promotions.
• Processed payments accurately, minimising customer waiting times during peak trading hours.
• Collaborated closely with colleagues to meet sales targets and uphold company standards.
• Demonstrated flexibility and adaptability by assisting across departments as needed.

Customer Assistant - Vue Cinemas - London

(2022-08 - 2022-11)

• Welcomed and assisted customers with ticket sales, refreshments, and seating guidance.
• Promoted special offers and add-on sales, contributing to increased revenue.
• Ensured the cinema environment was clean, safe, and comfortable for guests.
• Supported the smooth running of film screenings and front-of-house operations.
• Managed complaints professionally, demonstrating strong listening and problem-solving skills.

Teaching Assistant - St Clement's & St James CE Primary School - London

(2019-07 - 2020-07)

• Provided classroom and one-to-one support to pupils in English, Maths, and Science.
• Assisted with lesson planning and delivered tailored learning support for students with additional needs.
• Promoted positive behaviour and engagement using praise and reinforcement strategies.
• Developed communication and time management skills in a structured, high-responsibility environment.

GCSEs - St Charles Catholic Sixth Form College (2020) London