Service Delivery Manager
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Enjoyed over 15 years’ progression within a leader in data insights, digital transformation and technology services. Showcase expertise spanning all aspects of service delivery, project management and team leadership. Played key role scoping and delivering improvements in operational efficiency, client satisfaction and team development through strategic planning and execution.
Outcome-driven IT Service Delivery leader with 20+ years’ experience across EUC, service management, and complex IT transitions. Proven record delivering large-scale deployments, improving SLAs, and leading high-performing teams in regulated environments. PRINCE2 Practitioner and ITIL v4 certified, recognised for stakeholder engagement, operational excellence, and continuous service improvement.
ROBERT GORDON UNIVERSITY, Aberdeen
BSc Computing for Internet and Multimedia 2003-2005
PRINCE2® 6th Edition Practitioner in Project Management 2021
ITIL® V3 Foundation Level 2018
