IT Service Delivery Manager
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An experienced IT Service Delivery Manager, with proven ability leading IT teams to develop and support core-platforms and applications whilst maintaining high availability and business continuity for Fortune 500 companies and small / medium sized businesses.
Key strengths include: liaising with executive stakeholders and managing IT portfolios for business transformation and change agendas; planning, tracking and coordinating application and core system upgrades to improve functionality as per ITIL best practices; managing expectations within business and driving IT teams in line with agreed service level targets; coaching and mentoring junior managers to build capability and improve team performance; and leading on process design and service improvement to ensure service offering provides value and optimises user experience.
▪ ITIL Technical Support ▪ Service Delivery ▪ Help Desk / Service Desk ▪ AWS / Azure ▪ Team Leadership ▪ Incident Management ▪ Problem Management ▪ Coaching & Training ▪ Change Management ▪ Release Management ▪ Continual Service Improvement ▪ Relationship Management ▪ PRINCE2 Project Management ▪ Managed Services ▪ Business Analysis ▪ Vendor Management ▪ Stakeholder Management ▪ Direct Line Management ▪ Procurement / Purchasing ▪ Microsoft Office 365 / Azure ▪ Student Administration Systems ▪ IT Infrastructure ▪ Business Continuity (BC) ▪ Disaster Recovery (DR)
2021: ITIL V4 Foundation Certification - IT Service Management ▪ 2014: PRINCE2 Project Management Foundation ▪ 2012: ITIL V3 Foundation Certification - IT Service Management ▪ 2010: Writing Queries Using Microsoft SQL Server 2008 Transact-SQL
