Neelam Singh

CompTIA Data+ certified analytical professional with the BCS Foundation Certificate in Business Analysis and practical experience completing an end-to-end customer churn analytics portfolio project. Skilled in Python, SQL, Power BI, Tableau and Excel with hands-on capability in data cleaning, validation, exploratory data analysis, feature engineering, predictive modelling, risk segmentation and dashboard development. Brings professional experience in data management, record accuracy, GDPR-compliant information handling and SLA and KPI delivery.

Combines strong commercial awareness with the ability to translate analytical findings into clear customer, revenue and operational insights for technical and non-technical stakeholders.

Supporter Services Executive at Woods Valldata (2024-07 – Present)

• Maintain accurate customer records and supporting documentation within data management systems, ensuring information is complete, current and correctly recorded.
• Upload, audit and manage customer documents and images while identifying and resolving record discrepancies across internal systems.
• Apply GDPR and data protection requirements when handling confidential customer and client information.
• Manage multi-channel communications and coordinate documentation, filing and scheduling while meeting strict SLA and KPI targets.

Store Manager at Edinburgh Woollen Mill (2023-11 – 2024-06)

• Conducted regular stock takes and maintained accurate inventory, operational and administrative records.
• Supported efficient daily operations through organised record keeping, customer service and attention to data accuracy.

Store Supervisor at Oliver Bonas (2022-02 – 2023-11)

• Managed stock-taking activities and maintained accurate inventory and operational records.
• Resolved customer and stock-related queries while supporting consistent service and daily store operations.

Store Team Member at Oliver Bonas (2021-08 – 2022-01)

• Supported customer service, stock management and accurate completion of daily store activities.

Senior Designer at Vishvas International Pvt. Ltd. (2017-01 – 2019-12)

Fashion Assistant Intern at Osman Yousefzada (2016-01 – 2016-12)

Design & Creative Manager at Morph Design Pvt. Ltd. (2010-01 – 2015-12)

Design Intern at AG Grohe (2010-01 – 2010-12)

Master of Arts in Fashion Design – Birmingham City University (2015-01 – 2016-12)

Diploma in Design – National Institute of Design (2005-01 – 2010-12)

Senior School Certificate – CBSE (2005-01 – 2005-12)