Legal Digital Skills Trainer/Coach
I began my career in commercial sales with major national brands, developing strong negotiation skills, stakeholder confidence and a results‑driven mindset. I then spent several years running my own consultancy, securing contracts through tendering, creating accredited and digital learning products, and delivering programmes across multiple sectors. This strengthened my commercial awareness, independence and ability to build long‑term client relationships.
I later moved into organisational training roles, designing and delivering programmes for large employers and international teams. My work has included digital systems training, leadership and soft‑skills development, and the creation of high‑quality online content using modern learning technologies. Alongside this, I completed legal qualifications at distinction level and gained experience within legal services, supporting teams with systems, processes and digital tools.
This combination gives me a strong understanding of legal workflows and professional services environments, adding depth to my broader skill set.
Legal Digital Skills Trainer/Coach - Pinsent Masons
(2023-05 - 2026-04)
I am currently employed as a Digital Skills coach for an international legal firm. I am responsible for the design and delivery of complex systems training for employees based in the UK and I also deliver remote training for employees based in offices abroad. I also occasionally travel abroad to deliver regional specific training.
My responsibilities include the design and training of systems such as document management systems, time recording systems as well as applications such as Microsoft 365, Kofax and specific legal software such as Definely and I-timekeep. I am also required to use my digital skills to create supporting materials such as online Guides and Videos. This requires an advanced knowledge of current and emerging learning technologies such as Learning Management Systems (Inteleap), video creation software for example Camtasia and Canva, as well as Articulate 360 and Rise guides.
Legal Executive - Knights Manchester
(2021-08 - 2022-11)
I was a paralegal in the Dispute Resolution team at Knights Manchester. However, due to the limited amount of training contracts available in the legal industry I decided instead to return to a Learning and Development role.
Full time study - Manchester Metropolitan University
(2019-10 - 2021-06)
During the Covid pandemic and due to the lack of employment opportunities I returned to full time education and studied for a Graduate Diploma in Law and a legal Practice certificate. I gained a distinction in both qualifications.
Learning and development specialist - Manchester Metropolitan University
(2019-02 - 2019-10)
I was responsible for the creation and delivery of training across the University for up to 4000 Staff. I designed and delivered training sessions on leadership & management, recruitment as well as handling conflict, time management and disciplinary processes. I was also responsible for the design of eLearning training using articulate storyline as well as webinar style delivery using Adobe connect.
I was also responsible for collaborating with external contractors who specialise in digital content creation. The role was very diverse and involved an in depth knowledge of a range of face to face and digital learning skills including PowerPoint, webinar delivery as well as digital content creation tools such as In Design, Photoshop, Articulate storyline 360 and free asset creation tools such as Canva and Piktochart.
(2018-01 - 2019-02)
During this time, I held some casual work and took a career break to travel.
Learning & Development Specialist - MOL, Manchester
(2017-01 - 2018-01)
MOL are a leading national provider of accredited training programs including CIPD, CMI and CEMD. My role was within the CIPD product team and I was responsible for creating innovative and engaging training materials for both classroom and online courses.
Learning and Development Specialist - Campus Living Villages (CLV)
(2015-07 - 2016-10)
CLV is an international organisation which provides student accommodation for UK and foreign universities. I had full responsibility for the learning needs analysis, creation of training materials and delivery of courses for both head office staff and staff in the student accommodation.
Pharmaceutical healthcare trainer - Phoenix Medical & Rowlands Pharmacy, Runcorn
(2013-07 - 2015-07)
Rowlands pharmacy is a large retail pharmacy chain owned by Phoenix medical. My role here was to create and deliver training courses for the retail staff as well as upskilling the companies' medical trainers for them to deliver more advanced medical intervention training. I also delivered soft skills and management training for head office staff.
Self Employed Training Consultant - Self Employed
(2006-03 - 2013-07)
I designed and delivered training courses for a range of organisations across a number of sectors. Examples of the type of training I delivered included health training in the senior care sector, hospitality training and soft skills such as sales skills, negotiation skills, customer service and time management. I also delivered mandatory safety training on fire safety, food safety and health & safety.
Through tendering processes, I secured contracts with both public and private businesses and I worked with awarding bodies such as the CIEH, Highfield (HABC) and the Health and Safety Executive (HSE). My clients included Tesco, Elior Food Service, Debenhams and Q Hotels. I also created a food safety e-learning package that was sold on license to a range of secondary education providers which included Warrington and Wigan College.
Northern Sales Manager - Jacobs Creek Wine
(2004-07 - 2006-07)
I was responsible for managing a team of sales representatives who were targeted on increasing sales and promotions of the company's products which included Jacobs Creek wine, Martel cognac and other spirit brands. My role included delivering sales skills workshops, coaching my staff to deliver better sales presentations and tracking sales figures at a team and individual level to ensure company objectives were met.
Sales Executive - Sky Television
(2003-07 - 2004-07)
I was responsible for increasing the sales of Sky Television subscriptions in the hotel and bar trade. My role involved prospecting new businesses, identifying leads, and delivering sales presentations to managers and owners of various outlets.
Sales Account manager - United Biscuits
(2001-07 - 2004-07)
I was responsible for several wholesales groups and Cash & Carry outlets across the country. My role involved negotiating our 'sale' price and margin, agreeing bonus payments, and implementing national promotions. I was also responsible for working with various independent outlets who bought products from my accounts to ensure an efficient route to market.
Sales representative - Coca Cola
(1998-06 - 1999-06)
I was responsible for increasing the sales of Coca Cola's products within the independent retail sector. My role involved direct sale of products, informing business owners of promotions as well as negotiating licence agreements for equipment such as refrigerators and vending machines.
LPC - Manchester Metropolitan University
Graduate Diploma in Law - Manchester Metropolitan University
BSc (hons) - Applied Biology - Liverpool John Moores University
