Nesa Ali

Demonstrated respect, friendliness and willingness to help wherever needed. Consistently arrived at work on time and ready to start immediately. Used critical thinking to break down problems, evaluate solutions and make decisions.

Creativity Leader for Disabled Adults - My Step Up Farm - Blackburn

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Enhanced understanding of disability issues through regular staff training sessions.
• Facilitated communication, creating stronger relationships between clients and their families.
• Provided emotional support during challenging times, enhancing mental wellbeing of adults.
• Met needs of the adults with learning difficulties and handled challenging behaviours.
• Utilised arts and crafts activities to foster creativity amongst the adults.
• Encouraged creativity through interactive storytelling.
• Organised creative arts and crafts sessions every week.

Maître d' - Barton Bangla Brasserie - Preston, Lancashire

• Supervised daily operations for efficient service delivery.
• Fostered teamwork among staff, leading to a positive work environment.
• Oversaw staff training for improved efficiency and guest satisfaction.
• Increased overall client satisfaction by addressing their queries promptly.
• Cultivated relationships with guests for increased loyalty and return visits.
• Resolved issues swiftly, maintaining customer comfort and satisfaction.
• Handled customer complaints, resulting in their satisfaction and repeat business.
• Conducted periodic stock checks, minimised instances of stock-outs or overstocks.

Food runner - The Ivy/The Ivy Asia - Manchester

• Increased efficiency in the kitchen through effective coordination between front-of-house and back-of-house teams.
• Managed stress effectively during peak hours, maintaining high levels of productivity without compromising on quality service.
• Kept kitchen areas clean and organised, promoting a safe working environment for staff.
• Supported kitchen staff by transferring dishes, utensils and cooking equipment efficiently.
• Adapted rapidly to changes in menu items or special offers, ensuring accurate communication to customers.
• Demonstrated exceptional multitasking skills whilst prioritising large volumes of orders effectively.
• Upheld strict hygiene practices whilst handling food items, reducing risk of cross-contamination.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Certificate of Higher Education - 21st Century Acting - BIMM (2022-09 - 2025)