Nese Guneysu

I am a confident, welcoming and hard-working individual. I have over 8 years of experience in customer service and retail. I adopt a progressive attitude towards everything I do, and I truly believe that taking pride in my work is one of my best assets.

I am now looking for a new career with a progressive career path, to expand on my skills and knowledge and provide opportunities for professional and personal growth. Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.

Merchandiser - Zara Lakeside

(2023-07)

Started to take training as commercial passed my merchandising test on January 2024

• Making delivery plans
• Developed and implement creative visual displays to increase product sales and store traffic
• Coordinated with store personnel to ensure all products and displays were in accordance with companies standards
• Money mapping to see how much a collection is making
• Manage visual displays for department store to drive exposure and increase revenue
• Collaborated with team members to develop attractive visual merchandising displays that enhanced product visibility
• Conducted regular inventory checks to identify discrepancies and promptly addressed stock management issues
• Trained new staff on merchandising standards and best practices to promote a cohesive team approach
• Implemented seasonal merchandising strategies to align with brand guidelines and maximise customer engagement
• Collaborated with team members to implement visual merchandising strategies that enhanced product presentation
• Monitored sales trends and customer preferences to optimise product placement and drive sales performance
• Answered customers' questions about products, prices and availability to enhance customer satisfaction
• Developed strong relationships with vendors to ensure timely delivery of merchandise
• Assisted in managing stock levels by conducting regular inventory checks and ensuring timely replenishment of merchandise

Director - White Eco Drycleaners - 111 Tower Bridge rd

(2022-01 - 2023-07)

• Opening and closing of the shop
• Providing first class customer service
• Maintaining the shop-floor and back of house standards
• Working towards attaining company targets
• Ensuring the cash desk and cash handling are operated safely and accurately
• Making sure all customers are served professionally and efficiently
• Conducting fittings for alterations
• Ensuring that every customer has a pleasant experience
• Ensuring that the shop is tidy and a safe environment for staff and customers
• Making sure Health and Safety policies are executed at all times
• Maintaining daily reports
• Serving/dealing with customers queries and/or complaints

Tills Manager - Victoria's Secret - 111-115 New Bond St, London W1S 1DP

(2019-01 - 2020-02)

• Associates and confirms the starting cash amount in each till
• Associate is prompted to attach the till to the register
• Associate picks up the assigned till
• Dealing with customer complaints and feedback
• Devising and implementing promotional campaigns
• Organizational skills
• Commercial awareness and industry knowledge
• Financial skills and the ability to calculate profit and expenditure

Office Assistant - French Connection - Centro 1, Cemden St London NW2 0DX

(2019-09 - 2019-11)

• Learning and understanding the process from the initial designer's sketch to a finish garment
• Helping to organise AW2017 collection ideas
• Photographing designer clothes for the collection portfolio
• Working in the pattern room where all new patterns and shapes are created
• Conduct further t meeting with QA and design
• Operate machines in the sewing rooms
• Cutting out patterns and designs for the garments

Sales Assistant - SunglassesHut - Brent Cross, London

• Learning to communicate with customers
• Having experience with how to handle luxury products and customers
• Learning how to stock count and keeping the stock numbers even and making sure everything is sold with their label prices
• Making sure everything is tidy and all of the glasses are placed rightly also making sure they are not stolen
• Had 6 weeks of anti-theft training and also how to approach and serve a customer

Fashion Design and Business Communication - UCL Central Martins

Fashion Design Level 4 - Fashion Design - Barnet College

GCSE 7 - Southgate Academy School